Managing Challenging Conversations - CPD Certified (In-house)
Managing Challenging Conversations (In-house)
Many line managers go into difficult conversations with very good intentions but often make the mistake of prolonging or intensifying the problem rather than restricting or resolving it. Knowing when to expand a conversation – by seeking clarification and gaining understanding – and when to restrict it – in terms of deciding what happens next – can often only be learned through experience. The good news is that there are some very practical steps you can take to help you handle these conversations better and, where possible, get the right outcome for you, the employee and the organisation.
Upcoming start dates
Suitability - Who should attend?
For those who face having challenging conversations, with colleagues, peers and team members who want to improve their skills in one-to-one interactions at work – particularly around
performance, conduct or communication issues.
Outcome / Qualification etc.
CPD Points: 6
Learning Outcomes
- Be fully prepared to set the right tone
- Confidently prepare and check evidence
- Ask for an explanation – listen and note responses
- Agree a way forward
- Monitor and check on progress
Training Course Content
- Face the problem
- Am I the right person?
- The ‘now or never’ moment
- It’s difficult, but why?
- Prepare
- What do you know?
- Check your policies and procedures
- Communicating clearly and effectively
- Staying in control
- Follow the steps/ procedures
Expenses
Contact the provider for more information on pricing.
Request information - obligation free
For over two decades, Maguire Training has been providing businesses and individuals all over the world with industry-leading leadership, management, sales and personal development training for real, tangible results. Maguire Training is an endorsed training provider of the Institute of...