Effective Communication Skills - CPD Certified (In-house)
Effective Communication Skills (In-house)
participants will learn the value of powerful communication in a variety of scenarios. The main aim of this course will be to help participants improve their communication skills both individually and within their team. The content will also explore in great detail how to gain an understanding of the benefits of effective communication and the principles of improved relationships and communicating with confidence.
Upcoming start dates
Suitability - Who should attend?
All employees wishing to improve their interactions and effective communication skills with patients and with others will benefit from this course.
Outcome / Qualification etc.
CPD Points: 6
Learning Outcomes
At the end of this programme the delegate can:
- Explain and understand communication channels
- Distinguish situational communication styles
- Demonstrate how to build rapport quickly and easily
- Show how to understand and adapt your personal presentation style
- Display use of powerful language
Training Course Content
- Barriers to communication & why communication fails
- Selecting the correct method of communication
- Understanding different personalities
- Adapting your communication style ~ Questioning/listening skills
- Promoting a two-way conversation ~ The power of language
- Non-verbal forms of communication and behaviour
- Eye contact/body language
- Building rapport and why it breaks down
- Influencing & assertiveness & assertive vs. aggressive
- Influencing skills and body language
- Dealing with difficult situations/people & Managing conflict
- Handling manipulation ~ Hints and tips on the art of persuasion
Expenses
Contact the provider for more information on pricing.
Request information - obligation free
For over two decades, Maguire Training has been providing businesses and individuals all over the world with industry-leading leadership, management, sales and personal development training for real, tangible results. Maguire Training is an endorsed training provider of the Institute of...