Excellent.

Very enjoyable.

Excellent – I was aware of most of the techniques mentioned but really needed a refresher course on them. The trainer was really upbeat and inspiring – I came away feeling uplif...

Perfect blend of presentation; delivering at a seemingly relaxed pace yet containing an amazing amount of value. Highly recommended.

A very enjoyable and information overview on Time & Priority Management with lots of handy hints and tips, as well as related books, blogs and podcasts. Thank you.

The session was very helpful it made me think about how i apply my day. The matrix is especially helpful and will help to focus and plan my day, especially focusing on only 3 ta...

Excellent training, inspiring.

Interactive, to the point and great useful tips – quick wins! Thank you.

Really good interactive session. BRILLIANT! Scott is lovely!

Lots of really good ideas and tips. Lots of links to further information. Very useful – time well spent.

I liked that this session approached many challenges a new lead faces in their new role. When taking this new role from inside the team it’s very difficult to find the right way...

Very useful, with lots of great advice.

Great session!

Very interesting – especially when dealing with customer service. Listening to the other person is so important so you get an insight as to what their real issue is.

Really enjoy Scott’s style of presentation and his honesty when giving personal examples of situations.

Enjoyed the session. A good reminder of some models I’m already familiar with but also some nice introductions into some models I haven’t been introduced to before: Perceptual P...

Brilliant session. Very simple to follow with some great tips and tools that are easy enough to implement.

Very informative. Scott is very knowledgeable, engaging and a great presenter.

Really useful and practical tips. Really liked the 3As and the video on the difference between empathy and sympathy.

Very good content and the trainer was great.

This workshop reminded me how to focus on having a productive honest conversation in a situation that may be uncomfortable for one or both of us.

This workshop offers conceptual understanding, underlying challenges, models we can apply – and hands-on case study!

Really practical tips, covering the full range of what makes a conversation difficult, from where to meet, through emotions to consider, to what to say.

It made me think about the analytical v emotional side of giving/receiving feedback and how to deal with negative news.

A very useful insight into how to handle difficult/honest conversations with helpful tools that can help with this.