Course description
Vulnerability in the Energy Market
Designed for frontline staff and volunteers that work with with vulnerable people to provide an awareness of the additional support provided by fuel suppliers and network operators.
The course will look at how fuel suppliers, distribution network operators, gas distribution network companies and Ofgem define vulnerability and the support on offer, such as the Priority Services Register.
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Upcoming start dates
Suitability - Who should attend?
This webinar is designed for frontline staff and volunteers working with people who are vulnerable/ potentially vulnerable and require additional support but are unaware of the support provided by the fuel suppliers and network operators. Delegates can either be supporting the public face-to-face or via the telephone.
Outcome / Qualification etc.
- Define how the energy sector defines vulnerability
- Identify risk factors and triggers which suggest a householder is potentially vulnerable
- State supplier obligation in regard to supporting vulnerable consumers
- Explain Priority Services Register (PSR) offered by the fuel suppliers, Distribution Network Operators and the Gas Distribution Network Companies
- State additional support for those affected by Covid-19
Training Course Content
- How the energy sector (fuel suppliers, Distribution Network Operators, Gas Distribution Network Companies and Ofgem) define and identify vulnerable customers
- Energy UK's ‘Safety Net for Vulnerable Customers' and Ofgem's Vulnerability Strategy which set out the definitions of a vulnerable customer used by the sector.
- Support available to vulnerable customers, the Priority Services Register and the additional measures being offered due to Covid-19.
Course delivery details
This course is available in a face-to-face / classroom setting or live webinar
Why choose National Energy Action
98% of learners were satisfied with the course they attended
More than 4,700 people trained in the past 12 months
More than 30 years of experience as a training provider
Reviews
Average rating 5
The course has helped me to identify vulnerable clients and given me an awareness of what their suppliers should do to support them.
Expenses
OPEN ACCESS WEBINAR
NEA Members
- Not for profit organisations: £50 plus VAT per person
- Commercial organisations: £60 plus VAT per person
Non Members
- Not for profit organisations: £60 plus VAT per person
- Commercial organisations: £70 plus VAT per person
Group webinars are also available upon request.
FACE-TO-FACE / CLASSROOM
This course can also be delivered on a face-to-face / classroom basis, please contact NEA for further details on this option.
All the training has helped me continue to support customers in my role, assisting with utility suppliers, and general tips on energy efficiency.