ILM Level 3 Certificate in Leadership and Management

During this ILM Level 3 Certificate in Leadership and Management, you will explore motivating and developing a team, responding to change, how conflicts can escalate, and much more. The Institute of Leadership and Management (ILM) is the UK’s leading provider of leadership, coaching, and management qualifications and training. An ILM-accredited qualification will help you become a great leader or manager, all from the comfort of your own home. As well as providing an excellent knowledge base in leadership and management, this course is ideal for students who are planning to progress in their career to the next level of management and those aspiring to achieve a career as a leader or manager. What next? Following the successful completion of this course, you will be able to put your newfound knowledge into practice and develop your career in business. If after, you're looking to enhance your business knowledge even further, take a look at the other business courses we offer. Potential future career options:

• Business manager
• Administrative manager
• Operations manager

Awarding body ILM is the UK’s leading provider of leadership, management and coaching qualifications, with over 50 years’ experience in learning and development. They specialise in developing flexible learning programmes that deliver essential leadership and management skills into the heart of organisations. ILM qualifications are awarded by the City and Guilds of London Institute, which was incorporated by Royal Charter in 1900.

Course Content

Unit 1 Leading and motivating a team effectively

• Communicating the organisation’s vision and strategy
• Motivating and developing a team
• Types of teams
• Stages of team development
• Belbin’s team roles
• Creative abrasion
• Managing for high performance

Unit 2 Planning change in the workplace

• Forces for change in an organisation
• PESTLE and SWOT analysis
• Responding to change
• Finance and change
• Cost-benefit analysis
• Leading people through change
• The transition curve
• Communicating the change
• Setting objectives
• Evaluating outcomes

Unit 3 Understanding conflict management in the workplace

• Why conflict happens at work
• Organisational politics and conflict
• Inferences and facts
• How conflicts can escalate
• The ladder of inference
• The impact of poorly managed conflict
• Destructive to constructive conflict
• Conflict handling styles
• Resolving workplace conflict
• The impact of stress
• Strategy

Unit 4 Understanding stress management in the workplace

• What is stress?
• How stress affects different people
• Most common workplace stress
• Controlling stress
• Stress management techniques
• Counselling services
• Approaches
• Resilience training

Unit 5 Understanding training and coaching in the workplace

• Roles of training and coaching in the workplace
• Know when training is needed
• Training Needs Analysis (TNA)
• Performance and development reviews (PDR)
• Learning styles
• Training methods
• The importance of feedback
• Difference between coaching and training
• GROW coaching model
• The six steps of an effective coaching session

Unit 6 Understanding quality management in the workplace

• Managing quality
• Cost of quality
• Total Quality Management (TQM)
• Quality circles
• Quality standards
• External agencies
• Standard operating principles (SOPs)
• Formal methods and empowerment

Unit 7 Managing workplace projects

• The people involved with a workplace project
• Pre-established methodologies
• Your own approach
• Balancing quality
• Cost benefit analysis
• Return on investment (ROI)
• Project planning tools
• Monitoring and reporting the progress
• Evaluating the success

Unit 8 Solving problems and making decisions

• Defining the nature of a problem
• Importance of the problem
• Four-step process for problem solving
• Gathering and organising information
• Brainstorming
• Pros and cons of various options
• Planning
• Communication
• Implementation and evaluation of the decision

Unit 9 Understanding leadership

• Develop your own leadership capabilities
• The difference between leadership and management
• The need to be persuasive
• Values and character
• Types of leadership styles
• Developing your own leadership capabilities