Course participant reviews for Dealing with Difficult Conversations
Average rating 4.8
Most useful topic: Comparing the different types of communication methods; and how to be more assertive.
Most useful topic: Responding to situations
Most useful topic: DESC
Most useful topic: Assertiveness
Most useful topic: Identification of types of people within disputes such as: Persecutor; victim; rescuer.
Most useful topic: Passiveness and Assertion
Most useful topic: Discussing managing upwards
Would be nice to do some conversation simulation like role play? more interaction that way
Most useful topic: Communication; Assertiveness; ABSDE Technique
For a 1 day course; it provided exactly what would be expected. Great and would recommend the Dealing with Difficult Conversations
Most useful topic: Some of the methodologies for preparing for; or reflecting on challenging situations
Most useful topic: Assertiveness
Most useful topic: Drama Triangle
Tony was an excellent trainer. Very knowledgeable and open to other peoples perspective. I enjoyed this course and very much looking forward to the next one.
Most useful topic: Drama triangle
Really enjoyable course.
Most useful topic: Role-playing the different communication types