Dealing with Difficult Conversations
- Participants will leave with a better understanding of their personal communication style and how to adapt their style to ensure a difficult message lands. They will learn new techniques to deal with pushback, to influence and persuade effectively, and to show empathy. After the course participants can use their new skills to not only avoid miscommunication, but also to build stronger relationships.
What to expect
- Courses never cancelled .
- Restaurant lunch .
- Last minute rescheduling .
- 24 month delegate support forum .
- And more... .
Upcoming start dates
Upcoming start dates
Suitability - Who should attend?
This course is aimed at anyone who wants to improve how they handle difficult conversations and deliver tough messages. These difficult conversations may be focused around performance management, bad news, or be of a personal/sensitive nature. The course is suitable for those having difficult conversations with team members, senior managers, external customers or any other challenging stakeholders.
Training Course Content
Understanding your personal communication style
Aggressive/passive characteristicsWhat is assertiveness?
Triggers and responses
Going deeper - understanding emotional intelligence
Feelings, perceptions and beliefsUnderstanding your reactions under stress and conflict
Understanding transactional analysis
Building resilience
ABCDE technique for choosing your emotions
Communication styles and understanding others
Communication styles modelIdentifying preferred styles
Recognising others' communication styles
Looking for and recognising communication cues
Empathy
Adapting communication style as required
Ensuring your message is perceived as intendedPhrasing your message appropriately
Influence and persuasion
Conflict management
Recognising your hot buttonsDealing with difficult situations
Dealing with negative or aggressive behaviour
Expenses
List price £650, promotional rates available. STL are the only company to offer a dynamic pricing and availability model, updated live on our site, daily on this portal. Closed group training options available (at your offices, UK wide/International or our London Venues). Contact us below.
Request information - obligation free
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Reviews by course attendees
Average rating 4.8
Karen was amazing; super informative and open to having discussions throughout the course
Highly recommended brilliant course ; discussions and real life examples and ideas were great ; good teaching style
STL
Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...
Please try and consolodate some courses together since they seem to cover similar subject matter.