Most useful topic: Features and benefits

Most useful topic: Being punchy with descriptions

Great course and trainer

Most useful topic: Servqual

Most useful topic: Disagreement process

Most useful topic: Communication styles

Most useful topic: Talking about my personal challenges

Most useful topic: Everything as I am new!

N/A

Most useful topic: Social styles

Most useful topic: Time management

Most useful topic: Understanding of people ( driver/ analytical/ expressive)

Overall; the course was delivered really well by Dennis. I took away new tools and techniques that I'd not thought about before such as identifying my clients behavioural styles...

Maybe everyone can do their personality test; to understand yourself and others

Trainer was great; made everyone comfortable and the course content was really good. I had no expectations of what an AM course could cover so I was surprised at the detail and ...

Most useful topic: Identifying Key accounts; Time Audits

Most useful topic: Identifying Key Accounts

Most useful topic: Account mapping and commercial awareness

Really engaging; entertaining and educational.

Most useful topic: Commercials when talking with customers more

A good day of teamwork and sharing ideas. However the agenda was very long and therefore felt unrealistic. True enough; we lost structure and focus towards the end (I.e team and...

Most useful topic: Everything

Yes; everything was delivered in a great way and lots to think about

Most useful topic: Reminder of some planning activities

More role play would be good to practice some of the language to use with certain types of clients Practical things like good practice in managing account information. Building ...