Course description
This programme provides an intensive, two-day overview of the key elements of operations management, including an array of practical tips and tools to help managers be more proactive and effective in the operations management environment – whether that’s in an industrial manufacturing context or in operational leadership in the service sectors.
Upcoming start dates
Choose between 2 start dates
Suitability - Who should attend?
Outcome / Qualification etc.
- Understand the 6Cs approach to operations management
- Be able to apply a range of practical tools and techniques to improve their personal effectiveness towards being a more effective operations manager
- Be able to prepare an action plan for the critical first (or next) 100 days in their operational leadership role
Training Course Content
1 Introduction
- What is Operations Management and where does it fit in?
- What makes a successful Operations Manager?
- Introducing the 6Cs of Operations Management
2 Context
- Link to business strategy
- Making a year plan
- Performance measurement
3 Controls
- Governance
- Reputational controls
- Costs and budgets
- Quality
- Operational
4 Customers
- Internal
- External
- Stakeholder management
5 Communication
- Planning
- Meetings
- Reporting
- Emails
- Notices
- Networking
- Walking the talk
6 Care
- People
- Safety, Health, Environment & Security
- Assets
7 Continuous improvement
- Process
- Product
- Proactivity
- Link to KPIs and Year Plan
8 Putting it all together
- Action planning for the first (or next) 100 days
- Conclusions
Course delivery details
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The In-House Training Company
22 South Burgundy House, The Foresters, High Street
AL5 2FB Harpenden
The In-House Training Company
We offer top-quality in-house training, in a wide range of subjects, at sensible prices. All of our programmes are delivered by independent subject specialists who also have outstanding training skills. We have rigorous standards and only work with the very...
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