Course description
Today’s administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course
if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques.
Upcoming start dates
Suitability - Who should attend?
Outcome / Qualification etc.
- your areas of strength and your areas for improvement in the work environment
- ways to accept new challenges and responsibilities with confidence
- what motivates you at work
- techniques to improve your planning and time management
- ways of improving your influencing and assertiveness skills
- your preferred working style (and relate it to your interaction with others)
- ways of using your initiative
- how to deal with challenging people, using recognised communication methods
The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy.
And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole.
Training Course Content
1 Introduction
- Overview
- Introductions
- Individual objectives
2 What exactly is your role?
- Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator?
- Understand your job criteria
- Identifying your strengths and areas for development
- Activity – skills analysis
- Activity – action plan
3 Building trust
- How can you build trust?
- Understanding the links between reliability, consistency and trust
- What is required to deliver efficient service?
- Activity: efficient service requirements of the professional administrator
4 Working styles
- Identifying your working style preference
- Understanding the importance of a flexible approach
- Identifying areas of improvement to become a more effective team member
- Activity: Questionnaire (completing, scoring and charting)
- Activity: drawbacks of my style
- Developing your working style
5 Assertiveness
- Understand the differences between behaviours
- Activity: Definition and characteristics of assertive / aggressive / passive behaviour
- Activity: Identifying different behaviours
- Understanding how to be more assertive
- How to use assertiveness techniques
- How to ask for feedback
- Activity: Making requests assertively
- Activity: Refusing requests assertively
6 Time management
- The importance of planning for success
- The importance of managing interruptions
- The importance of having clear purpose
- Time management best practices
- Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success?
7 Prioritisation
- How to prioritise work to meet deadlines
- The prioritisation matrix
- Activity: Post it!
8 Dealing with interruptions
- The impact interruptions have on productivity
- How to manage interruptions
- Activity: What interruptions do you experience?
- What tactics can be employed to reduce these interruptions?
9 Close
- Open forum
- Summary
- Action planning
Course delivery details
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The In-House Training Company
We offer top-quality in-house training, in a wide range of subjects, at sensible prices. All of our programmes are delivered by independent subject specialists who also have outstanding training skills. We have rigorous standards and only work with the very...