Professional Training
5.0 (1 Reviews)

Communication and Planning Skills for Administrative Professionals

Length
5 days
Price
3,995 USD
Next course start
Start anytime See details
Course delivery
Classroom
Length
5 days
Price
3,995 USD
Next course start
Start anytime See details
Course delivery
Classroom
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Course description

Communication and Planning Skills for Administrative Professionals

This Communication and Planning Skills for Administrative Professionals training course is designed to help participants develop a &'toolkit' of skills and knowledge so that they can demonstrate capability and talent when it comes to communicating with others and achieving success.

Upcoming start dates

1 start date available

Start anytime

  • Classroom
  • Dubai

Suitability - Who should attend?

Who Should Attend

Administrators, assistants, executive secretaries, existing or prospective office managers, senior administrators and supervisors of junior level employees.

Outcome / Qualification etc.

  • Develop your face-face communications (both one-to-one and in small groups)
  • Review your telephone skills, teleconferencing and remote communications
  • Enhance your written communications (including writing e-mails, letters, reports and instructions)
  • Meeting skills and supporting presentations
  • Improve your interpersonal and influencing skills
  • Master proper personal planning and time-management skills
  • Understand project planning and monitoring

Training Course Content

Communication Essentials

  • The Communication Process – the Sender / Receiver principle
  • Barriers to effective communications and how to overcome them
  • Learn how to communicate with just about anyone – understand others' work personalities
  • Vital interpersonal skills to enhance face-to-face communications
  • Learn how to engage the thinking brain to develop more assertive communications

Communication Management

  • Learn how to communicate with difficult and demanding people
  • Manage others rather than them manage you
  • Learn how to say &'no' more effectively
  • Understanding conflict and why it happens
  • Learn a variety of conflict resolution styles and use the 4Ps to aid in reaching an agreement

Communication Alternatives / Planning Essentials

  • How to run effective meetings – uncover the 3 stages of world class meetings
  • Ensure buy-in and participant involvement at meetings
  • Determine the 4-point plan for emails and letters
  • Discover the 7 steps to effective business writing
  • Understand the key principles of effective planning – the Wheel of Success

Planning Essentials

  • Determine how to set attainable goals to ensure the best chance of success
  • Learn the 3 Principles of effective Time Management
  • Learn how to prioritize your workload to aid in planning your tasks effectively
  • Discover how to deal with your 'Time Bandits'
  • Learn the 5 Steps to the art of &'Delegation' – it's not about &'Allocation'

Planning Add-ons

  • Learn how to get proposals accepted
  • Establish problem solving techniques to ensure success every time
  • Principles to determine the need for continuous improvement using the WIN /LEARN /
  • CHANGE Model
  • Programme Review – Let's remind, review and reassure
  • Let's plan – action planning for improved Performance and Behavioral outputs

Why choose Convertas Management Consultants

Founded in 2006

12 Specialized trainers

100% of happy clients

Reviews

Average rating 5

Based on 1 reviews.
Reviews are published according to our review policy.
Write a review!
5/5
Blen Z.
25 Aug 2019
Nice and Practical

It will be a great help in my day to day activity in tasks handling.

Expenses

$3995

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Convertas Management Consultants
214, DBC2, Arjan
124534 Dubai

Convertas Management Consultants

CONVERTAS offers a series of specialized training services across all areas of business, helping employees develop and increase their skills. Our highly qualified trainers through our specifically designed courses and workshops, as well as our innovative training methodology, will provide...

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