Customer Service Communication - Bespoke Programme
There are many things that go into creating the kind of customer service environment that makes a company stand out from others. Things such as making a great impression from the start, persuading someone to buy a product, following up to ensure that the customer is satisfied and handling complaints considerately are skills vital to providing successful and professional customer service. This workshop will help participants understand customers better and will equip them with skills that will allow them to navigate varying needs, demands and challenges with confidence and courtesy.
The Thomson Reuters Foundation works with clients from private and public sectors across a broad range of industries. This bespoke course will be delivered with the exact requirements of your company in mind. It can be developed at an introductory, intermediate, or advanced level and the duration can range from one to five days. They also offer a boot camp option that can encompass a selection of courses.
Suitability - Who should attend?
Anyone involved in external-facing business services would benefit from this workshop, particularly those:
- In marketing or selling directly to clients
- Managing teams who market or sell directly to clients
- Handling customer requests, concerns and complaints.
Outcome / Qualification etc.
Participants will receive a certificate when they have completed the programme
This price of this course begins at £3000
All proceeds from the Thomson Reuters Foundation’s training programmes are invested philanthropically for the promotion of socio-economic progress.
Thomson Reuters Foundation - Programmes to Inform, Connect and Empower
As the world’s largest provider of news and information, Thomson Reuters is uniquely placed to offer years of experience and insight into many of the issues facing professionals today in the media and communications landscape. By choosing the Thomson Reuters Foundation...
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