Great Yarmouth

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Case Study
Environment Agency embraces cust...

A case study on 'Writing to Customers' training.

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HSBC overhaul complaint-handling...
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The King's Fund gives its writin...

The King's Fund chooses Emphasis to improve their overall writing standard.

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Salisbury Group boosts service e...

Leading facilities management provider, Salisbury Group employs over 500 people in sectors including universities and higher education, transport, local government, retail, recruitment, logistics, and infrastructure. Priding themselves on the relationships they build with customers, they strive to deliver excellent customer service at every touchpoint of the organisation. To help build a culture of service excellence and set themselves apart, they adopted WorldHost customer service training.

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Demystifying legal speak at Nabarro

Nabarro, a leading commercial law firm, implements a plain English campaign.

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