Course description
WorldHost Supervising Customer Service
Give your supervisors the vital skills they need to recognise the value of excellent customer service, and how to coach their team members to deliver it.
WorldHost customer service training is an interactive, engaging experience for your staff, covering real-world situations.
Flexible content ensures that workshops are always highly relevant allowing trainers to adapt the content to suit your organisation. Participants can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. At the same time, WorldHost training develops participants’ transferrable skills which they will be able to utilise for the rest of their lives.
For your organisation, WorldHost training is the foundation for establishing a culture of excellence and driving business transformation. You’ll be amazed how much people can learn.
Benefits of the programme
- 2 day programme that is adaptable to multiple roles, sectors or industries
- Easy to contextualise
- Participative and interactive with an applied focus on ‘active learning’
Upcoming start dates
Suitability - Who should attend?
This workshop is aimed at those supervising customer service at an operational level and are responsible for ensuring their team deliver outstanding customer service, every time.
Outcome / Qualification etc.
Positive outcomes
When staff put these skills into practice, it can lead to:
- Increased revenue, repeat business, average spends and net sales
- Increased visitor spend in your local area
- Increased staff motivation, and therefore reduced staff turnover and absenteeism
- Higher quality assurance ratings and improved scores on online review sites
Better customer experiences set organisations apart from their competitors and keep customers coming back for more. Transform your business and get the recognition you deserve by applying to become a WorldHost Recognised Business - a ‘must-have’ badge for customer service.
Training Course Content
- Customer service culture
- Identifying your customers
- Gathering, responding and applying customer feedback
- Identifying gaps in employee performance
- Developing your team
- Coaching for success
- Recruiting for success
- Service recovery
Why choose People 1st International
Over 95% of participants would recommend our training programmes to a colleague/other business
Our WorldHost training programme has been successfully delivered at scales ranging from small start-ups through to some of the highest profile global events including London 2012 Olympics, The 148th Open at Royal Portrush & Birmingham 2022 Commonwealth Games
Over the past 50 years, we‘ve developed a reputation for delivering the best trainer training programmes.
Reviews
Average rating 5
Really good content. Very relevant and thought provoking.
Great course and really motivating
The workshop was engaging and informative.