Course description
This course is tailored for healthcare professionals seeking to improve their communication skills with patients, families, and healthcare teams. Overcoming communication barriers in healthcare is crucial for delivering exceptional patient care and ensuring smooth team operations. Through a mix of theoretical insights and practical exercises, participants will learn how to effectively communicate medical information, empathize with patient concerns, and collaborate with a multidisciplinary team. The curriculum focuses on developing skills for handling sensitive conversations, breaking bad news, and engaging in persuasive health coaching. Additionally, strategies for improving interdepartmental communication and navigating the complexities of healthcare settings will be explored. With a focus on real-world scenarios, this course aims to build a foundation of trust and understanding between healthcare providers and patients, leading to improved health outcomes and patient satisfaction.