Office Management Level 3

Unit 1: Responsibilities of an Office Manager

• Role and responsibilities of an office manager
• Managing and maintaining the office environment
• Skills and requirements
• Managing technology in the workplace

Unit 2: Managing Customer Service Within an Office Environment

• Manager’s role in ensuring the team deliver excellent customer service
• Developing action plans of how to handle difficult customer situations and complaints
• Applying a customer service framework
• Requirements of customers within organisations

Unit 3: Managing an Office Team

• Recruitment and selection process within a business
• Monitor and manage staff performance
• Coordinating and prioritising team activities
• Training and development for office staff

Unit 4: Managing Processes and Procedures Within an Office Environment

• Customer data legal requirements
• Administrative processes
• Policies and processes
• Policies and processes for office tasks

Unit 5: Legal Aspects of Managing an Office Premises

• Health and safety legislation
• Consumer law
• Equality legislation and implications
• Discrimination and bullying within the workplace

Unit 6: Communication Requests of an Office Manager

• Communication styles
• Communication styles for stakeholders
• Monitoring communication within a team
• Interpreting own skills against the requirements of an office manager