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Front of House Skills

Benchmark Training
Course summary
1 day
100 GBP excl. VAT
Leeds, Online courses
Next available date: Enquire for more information - Online courses
Corporate Training for Teams

Course description

Front of House Skills

Benchmark has joined forces with Paul Casterton Hospitality to bring this one-day training session for you – your staff – your colleagues – to enable them to deliver excellent customer service. This course is also available as in-house training. Please enquire for details.

Paul Casterton has over 25 years experience in the hospitality industry and brings a lot of expertise to this course. Working with Benchmark we upskilled the staff at Black Sheep Brewery and combined we make an awesome team.

Suitability - Who should attend?

If you are in the business of serving people with food – serving people with drinks – serving people with coffee and cake – this is the course for you!

Training Course Content

Morning Session 

The journey of a customer into your organisation, covering:-

  • First impressions by phone and face to face
  • Dealing with customers in a friendly and effective fashion
  • Seating customers – taking drinks and food orders
  • Delivering the food for maximum impact
  • Checking back at the right time – every time
  • Tempting the customer to puddings/sweets/desserts
  • delivering the bill with style
  • Saying ‘goodbye’ as they leave for a lasting impression

Afternoon Session

  • Handling customer complaints
  • How to spot potential complainers
  • Time it right to diffuse quickly
  • Take the time to listen and empathise
  • Have ‘recovery lines’ that you can use – know what to offer

Why choose Benchmark Training

Founded in 1987 - Proud to keep refreshing training to keep up to date and successful!

80% customers are recommendations / returning, 20% are new from marketing

Training designed to be fun, interactive and relevant


  • The cost of this course is £100 + VAT and this fee covers all instruction and materials.

  • Free parking is available.

  • This course is also available as in-house training. Please enquire for details.

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About provider

Train with Benchmark - In-House or Open Courses in Leeds 

If you or your organisation needs to build skills in reception work, cold calling, team leadership, personal sales, debt collection, handling difficult people, train the trainer or presentation skills, Benchmark will deliver a comprehensive one to three-day training and participants...

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Contact info

Benchmark Training

Stables, c/o Old School House, Biggin
LS25 6HJ North Yorkshire

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Average rating 5

Based on 1 reviews.

Sunny Mahil
Wonderful training :-) - brilliant day
Course rating
Based on 1 reviews.
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