Corporate Training for Teams

Implementing Total Quality Management (TQM) (In-House)

BOC - Global Events & Training Group, Nationwide (+1 locations)
1 week
1 week
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Implementing Total Quality Management (TQM) (In-House)

Implementing Total Quality Management (TQM) (In-House)

Implementing Total Quality Management (TQM) training course will help participants understand total quality concept and techniques for managing, controlling, and improving quality. This course exposes participants to contemporary knowledge and techniques of TQM. This will in turn enable the participant to articulate and implement quality improvement processes in the workplace, in line with the philosophy of Total Quality Management.

Suitability - Who should attend?

Who should attend

This one week intensive: Total Quality Management (TQM) training course is beneficial for executives, engineers, and supervisors from QA, production, maintenance, and engineering.

Outcome / Qualification etc.

By the end of the course, participants will be able to:

  • Determine the impact of quality on profitability
  • Adopt TQM as a fundamental business strategy
  • Communicate the importance of customer focused TQM
  • Use seven QC tools for data collection and analysis
  • Implement a business strategy driven by Total Quality Management (TQM)
  • Accomplish the cultural transformation necessary for successful implementation of total quality practices
  • Achieve world-class status in manufacturing and service through TQM
  • Apply the Malcolm Baldrige National Quality Award guidelines to TQM initiatives

Training Course Content

Defining Total Quality Management

  • The concept of Total Quality Management
  • The philosophy behind Total Quality Management
  • Leading lights and their ideas

Principles of Total Quality Management

  • The core principles in achieving Total Quality Management
  • Prevention not correction
  • Customer focus

Techniques used in Total Quality Management

  • Process improvement
  • Benchmarking
  • Cause and effect
  • Measurement
  • Cost of quality

Implementing Total Quality Management

  • Principles into Leadership
  • Commitment and involvement
  • Organisational culture

Benefits of Total Quality Management

  • To the customer – improved quality
  • To employees – increased satisfaction
  • To the organisation – better performance


Course Price: £3290 excl. VAT

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BOC - Global Events & Training Group
20-22 Wenlock Road
N1 7GU London

BOC - Global Events & Training Group

BOC Global Events & Training Group is a professional global event organiser and corporate training provider, dedicated to help organisations to create new market space or a “blue ocean”, thereby making the competition irrelevant. Based in London, BOC has delivered...

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