Course description
This training combines our ISO 20000-1 requirements and implementation courses, with an additional 2 days of content with examination. This will provide you with: An in-depth understanding of the Standard; the best practice methods to implement the Standard within your organization; and ensure its effectiveness by teaching you management skills such as; leadership, effective delegation, problem solving and motivation.
Upcoming start dates
Suitability - Who should attend?
Those who are responsible for the management and implementation of an ISO 20000-1:2018 management system.
Outcome / Qualification etc.
This course will help you:
- Gain an in-depth knowledge of the requirements of ISO 20000-1
- Develop the confidence to apply this knowledge within your organization
- Be able to perform a detailed gap analysis and project plan
- Know what each clause requires for effective implementation
- Develop the management skills to be able to effectively lead the implementation of an effective ISO 20000-1 management system within your organization
- Be able to prove your knowledge via completion of the course exam
Training Course Content
You’ll have the knowledge to:
- Describe an SMS
- Explain why an SMS is important and its benefits
- Explain the background of ISO/IEC 20000-1 and its intended outcome
- Recall the terms and definitions used
- Define the key concepts and structure of ISO/IEC 20000-1
- Identify the main requirements of ISO/IEC 20000-1
- Recognize the route to certification
- Recognize a typical framework for implementing ISO/IEC 20000-1
- Interpret key concepts and requirements of ISO/IEC 20000-1 from an implementation perspective
- Identify the benefits specific to your organization in relation to implementing an effective SMS
- Prepare for third party certification
You’ll have the skills to:
- Conduct a baseline review of an organization’s current position with regard to ISO/IEC 20000-1
- Create and support the implementation of an action plan
- Implement key requirements of ISO/IEC 20000-1
- Identify the leadership skills, based on best practice, to lead the implementation of a management system, including:
- Leading the implementation project
- Support and planning tools
- Facilitating organizational change
- Effective delegation
- Motivation
Course delivery details
- Detailed course notes
- On completion, you'll be awarded an internationally recognized BSI Training Academy certificate
Request info
BSI, the British Standards Institution, is one of the world’s leading providers of training, certification, standards, regulatory approval, business improvement and management development for local and global audiences.
Our expert teams provide top quality training to organizations of all sizes and every type of industry - ranging from leading multinationals to small, innovative start-ups and from governments to charities. From understanding how a standard can help your business,...