Course description
ITIL 4 Managing Professional
Drive Stakeholder Value (DSV)
This comprehensive course delves into essential topics including SLA design, multi-supplier management, effective communication, relationship management, CX and UX design, customer journey mapping, and more. Equipping candidates with invaluable tools, it empowers them to enhance stakeholder satisfaction, a crucial element for achieving business success in today's competitive landscape. Additionally, this course includes an exam voucher.
The primary objective of this course is to provide delegates with the knowledge and skills necessary to optimize stakeholder value throughout the journey. This entails converting opportunities and demands into tangible value and effectively driving stakeholder value. Recognizing the significance of engagement in service value optimization, as highlighted in ITIL Foundation, this course emphasizes the collaborative involvement of users, customers, sponsors, service providers, and other stakeholders in the co-creation of service value.
.This class includes an exam voucher.
Upcoming start dates
Outcome / Qualification etc.
The outcome of an ITIL 4 Managing Professional Drive Stakeholder Value (DSV) training course is to equip participants with the knowledge, skills, and tools necessary to effectively manage and optimize stakeholder value within their organization. By completing this course, participants can expect the following outcomes:
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Comprehensive Understanding: Participants will gain a deep understanding of key concepts such as service level agreement (SLA) design, multi-supplier management, communication strategies, relationship management, customer experience (CX) and user experience (UX) design, and customer journey mapping.
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Enhanced Stakeholder Satisfaction: Participants will learn strategies to enhance stakeholder satisfaction, which is crucial for business success in today's competitive environment. They will be equipped with practical tools to identify and meet stakeholder needs and expectations effectively.
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Value Optimization: Participants will learn how to optimize value throughout the service journey by converting opportunities and demands into tangible value. They will understand the importance of stakeholder engagement in co-creating service value and driving business outcomes.
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Improved Service Delivery: Participants will gain insights into best practices for delivering services that meet or exceed stakeholder expectations. They will learn how to design and manage service level agreements, effectively communicate with stakeholders, and map out customer journeys to enhance service delivery.
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Certification: Upon successful completion of the training course, participants may have the opportunity to earn an ITIL 4 Managing Professional certification in Drive Stakeholder Value (DSV), which demonstrates their proficiency in managing stakeholder relationships and delivering value-driven services.
Overall, the outcome of an ITIL 4 Managing Professional Drive Stakeholder Value (DSV) training course is to empower participants to drive stakeholder value, improve service delivery, and contribute to organizational success.
Why choose Churchill Square Training & Development
97% of participants found the training highly effective
Effectively trained over 16,000 people globally
More than 20 highly experienced and specialist trainers
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Churchill Square Training & Development Ltd
Churchill Square Training & Development is a leading provider of professional training and development solutions, dedicated to empowering individuals and organizations to achieve their full potential. With a focus on delivering high-quality, practical training programs, Churchill Square offers a wide...