I enjoyed learning more about how i can improve in the workplace. There is always something to learn.

Though provoking and good interaction/ participation.

Instructor was excellent and provided good information

Liked the style in which it was delivered tailoring role plays and PowerPoints. Made me think outside the box.

Tutor was excellent, giving relevant examples which you could relate.

Didn't just cover the discipline and grievance procedure but also informal actions, questioning techniques etc. Much greater content than expected.

It was very informal and relaxed. There was no pressure to have all the answers to the questions put to us. Feedback on our company was very positive giving us confidence that ...

I liked that I had the ability to talk through individual problems on a one to one basis.

Interactive and thoroughly enjoyable.

I liked the relevance to my own role and the recognition that i have a lot of interruptions in my day. Really great facilitator.

Very informative, encouraged participation and related to my working environment/ position.

Very well covered, and well put across.

I particularly enjoyed learning new phrases and also how tone plays a huge part on someone judging you.

Very clearly presented by the tutor and course manual. Excellent information to take away and use!

This was a very good and useful course. The tutor was very good.

There was good Interaction and discussion as well as sharing of information and templates.

Comprehensive course material and enough to allow additional learning afterwards.

The tutor was extremely professional, understanding and a credit to Cosensa.

It made me think in more depth about how I speak to callers

The trainer is an excellent communicator and the course was very informative, instructive and testing. A worthwhile experience!

I enjoyed the writing out a script to call clients.

Gave a good insight into managing myself with reagrd to work/private life and how to interact with colleagues and say 'No'.

The smaller group gave us the time to ask more questions and discuss typical scenarios.

Learnt new methods which I will use back at work. Also given a comprehensive list of competecy questions which will come in useful.

I liked the way it was encouraged that everyone shared their own experiences