Course description
Customer Service Specialist Level 3
The Customer Service Specialist Level 3 Apprenticeship will cover a broad range of topics and modules to develop the learners into organisation experts that will deeply understand the products and/or services, sharing knowledge with their wider team and colleagues. They will gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out their role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
Upcoming start dates
Suitability - Who should attend?
Qualification: Level 3 Customer Service Specialist Apprenticeship.
Training Course Content
- Understanding You Customer Masterclass
- Understanding the Customer Service Environment
- Delivering Customer Service Excellence
- Supporting Customer Journey
- Dealing with Difficult Customers
- Understanding Your Business
- Developing Customer Insight
- Understanding Continuous Improvement
- Improving the Customer Journey
- Continuous Improvement Investigation
Course delivery details
Tailored Apprenticeship
Our Tailored Apprenticeship approach is perfect for organisations with larger number of employees being released at once for a particular Apprenticeship standard, and as such we offer bespoke on-site and/or virtual delivery.
Tailored Apprenticeships allow for organisations to tailor the programme, to increase relevance, incorporate their values and ensure it is in line with organisational goals and learner requirements.
All workshop and coaching dates are agreed well in advance, to ensure smooth delivery that fits around organisation's busy periods. This allows plenty of time to plan ahead and, anticipating the unexpected, is truly flexible to accommodate changes during the Apprenticeship programme.
Why choose CQM Training and Consultancy Ltd
Developed more than 7,000 learners
Supported more than 800 organisations
Delivered £19.5m in cost savings
Expenses
Funded Apprenticeship
Request info
CQM Training and Consultancy Ltd
SME Training Provider of the Year 2023 - OAL Awards. CQM Training & Consultancy has been delivering world class, business focused solutions for more than 30 years. Our core expertise is in Continuous Improvement, Lean Six Sigma, and Leadership Development,...