Course description
Customer Service Specialist Level 3
The role of a Customer Service Specialist is a varied one, customer professionals must act as an intermediary between an organisation and its customers. This Customer Service Specialist Level 3 apprenticeship equips learners with the knowledge to deal with complex or demanding customer complaints, queries, or requests.
Customer service professionals should have excellent product and service knowledge, and fantastic interpersonal and communication skills. We support professionals in attaining these skills and giving them the confidence to use their skills in day-to-day activities and the progression of their careers.
On completion of this apprenticeship, learners will be eligible in beocming a member of the Institute of Customer Service.
Upcoming start dates
Suitability - Who should attend?
Entry requirements
None, although this may differ per employer
Outcome / Qualification etc.
Standard: Customer Service Practitioner Level 2
Programme outcomes
For employers
On completion, employees will have developed a customer-centric approach in all their processes and will look to influence positive change in processes and overall customer service within the company. On completion of this apprenticeship, customer service professionals will have a deeper understanding of the customer’s needs and wants, as well as the ability to provide a positive customer experience.
For learners
This level 3 apprenticeship will develop your existing skills and knowledge of customer service. This will allow you to adapt your communication at any level to achieve a positive outcome for customers externally and stakeholders internally. You will be able to navigate demanding situations and customer queries and help resolve complicated issues, whatever they may be.
Training Course Content
Build a foundation
- Communication technology
- Business knowledge
- Customer journey
Deepen your understanding
- Customer communication and insight
- Communication techniques
Excel and exceed
- Customer service culture and environment
- Customer service quality and performance
End point assessment (EPA)
- Practical observation with Q&A
- Work-based project and interview
- Professional discussion (underpinned by portfolio)
Course delivery details
- Maths and English Level 2 (if not already obtained)
- Evidence workplace tasks to prove skills and behaviour
- Immersive workshops and sessions
- Regular development meetings with expert Coach or Trainer
Expenses
£4,000, Levy funded
Continuing Studies
- Enriched and interactive learning resources
- Develop professional excellence and personal confidence and capability
- Benefit from 1:1 coaching and mentoring throughout
- Access to industry experts
- Fully blended delivery model for learning that suits you
- Become a member of the UK's largest community of apprentices
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Babington Group
Babington exists to develop better futures: for organisations, individuals, and society. We help organisations solve challenges around talent acquisition, upskilling, and reskilling to support growth and drive performance. We help individuals develop skills and realise their dream careers – from...