Course description
SVQ in Customer Service Level 6
Throughout this Customer Service Skills Level 6 apprenticeship, learners will demonstrate their ability to analyse and respond to customers on a strategic level, suggesting improvements and leading in their implementation, using software solutions as appropriate.
Upcoming start dates
Choose between 2 start dates
Suitability - Who should attend?
Entry requirements:
None
Training Course Content
Topics covered:
- Dealing with customers
- Delivering reliable customer service
- Customer relationships
- Risk assessments
- Working effectively with others
- Leading a team to improve customer service
- Reviewing and managing customer service practices
Continuing Studies
Anyone involved in a customer service role
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Babington
Babington House, Mallard Way Pullman Business, Park Pride Park
DE24 8GX Derby
Babington Group
Babington exists to develop better futures: for organisations, individuals, and society. We help organisations solve challenges around talent acquisition, upskilling, and reskilling to support growth and drive performance. We help individuals develop skills and realise their dream careers – from...
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