Course description
Customer Service Practitioner Level 2
Today, the customer service department of any business is essential to its success. Businesses need to ensure that any interaction, whether delivered face-to-face, over the telephone or via email, text, or social media, is a positive and friendly reflection of the organisation, making customer service one of the most valuable functions within a business.
This Customer Service Practitioner Level 2 apprenticeship has been designed to develop a learner’s customer service skills and help them recognise the impact their role has in fulfilling customer expectations, ensuring repeat business, and enhancing your organisation’s core values.
Upcoming start dates
Suitability - Who should attend?
Entry requirements
None
Outcome / Qualification etc.
Programme outcomes
For employers
During this apprenticeship, learners will gain an understanding of your organisation’s policies, any legislation that affects your business and company procedures including complaints processes and digital media policies. As learners become professionals, they gain the confidence to apply their learning to situations which may arise at work. An equipped, skilled, and confident customer service professional is an asset to any business.
For learners
On completion of this programme, learners will develop practical skills that will enable them to communicate effectively with customers face-to-face, over the phone or online, confidently offering advice and guidance to resolve their queries or complaints. Learners will also develop the ability to build rapport with customers, efficiently align the features and benefits of your product or service to meet the customer’s needs and confidently promote your organisation’s brand values and USPs (unique selling points).
Training Course Content
Build a foundation
- Products and service knowledge
- Systems and resources
Deepen your understanding
- The law
- Understanding your organisation
Excel and exceed
- Customer experience
- Your role and responsibilities
End point assessment (EPA)
- Apprentice showcase
- Practical observation
- Professional discussion (underpinned by portfolio)
Course delivery details
- Immersive workshops and sessions
- Maths and English Level 2 (if not already obtained)
- Evidence workplace tasks to prove skills and behaviour
- Regular development meetings with expert Coach or Trainer
Expenses
£3,500, Levy funded
Continuing Studies
- Develop professional excellence and personal confidence and capability
- Benefit from 1:1 coaching and mentoring throughout
- Access to industry experts
- Fully blended delivery model for learning that suits you
- Become a member of the UK's largest community of apprentices
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Babington Group
Babington exists to develop better futures: for organisations, individuals, and society. We help organisations solve challenges around talent acquisition, upskilling, and reskilling to support growth and drive performance. We help individuals develop skills and realise their dream careers – from...