Customer Service Practitioner Level 2
The Customer Service Practitioner Level 2 Apprenticeship will cover a broad range of topics and modules which will help delivery of high quality products and services to the customers of the organisation. Developing the key skills, knowledge and behaviours to better deal with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, aftercare, service recovery or gaining insight through measuring customer satisfaction will all help strive for excellent customer service and greater results.
Upcoming start dates
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- In Company
- United Kingdom
Suitability - Who should attend?
Qualification: Level 2 Customer Service Practitioner Apprenticeship.
Training Course Content
- Self Development
- Knowing Your Customer
- Customer Experience & Product Knowledge
- Systems & Resources
- Roles & Responsibilities
- Understanding Your Organisation's Core Values & Culture
- Regulations & Legislation
- Dealing with Difficult Customers
- Interpersonal Skills
- Maths & English Support
Course delivery details
Our Tailored Apprenticeship approach is perfect for organisations with larger number of employees being released at once for a particular Apprenticeship standard, and as such we offer bespoke on-site and/or virtual delivery.
Tailored Apprenticeships allow for organisations to tailor the programme, to increase relevance, incorporate their values and ensure it is in line with organisational goals and learner requirements.
All workshop and coaching dates are agreed well in advance, to ensure smooth delivery that fits around organisation's busy periods. This allows plenty of time to plan ahead and, anticipating the unexpected, is truly flexible to accommodate changes during the Apprenticeship programme.
Why choose CQM Training and Consultancy Ltd
Developed more than 7,000 learners
Supported more than 800 organisations
Delivered £19.5m in cost savings
CQM Training and Consultancy Ltd
SME Training Provider of the Year 2023 - OAL Awards. CQM Training & Consultancy has been delivering world class, business focused solutions for more than 30 years. Our core expertise is in Continuous Improvement, Lean Six Sigma, and Leadership Development,...