Course description
Introduction to Customer Service
An introduction to the knowledge, skills and behaviours required to work in a customer service environment. Customer Service personnel typically act as a referral point for dealing with more complex or technical customer requests, complaints, and queries. It is vital they represent your company with professionalism and confidence.Introduction to Customer Service Course Content
For this Introduction to Customer Service training programme you will cover two core modules to create a solid foundation and understanding of Customer Service fundamentals as follows;
• Understanding your customer• Delivering Customer Excellence
Upcoming start dates
Suitability - Who should attend?
Who should attend?
This is ideal for customer service trainees
Course delivery details
Introduction to Customer Service Delivery
Bespoke
Our bespoke training can adopt virtual training allowing it to remain flexible, however it benefits most by being able to be tailored and relevant to a particular organisation and its needs. It also allows for greater in-depth discussions and explorations of certain topics that are meaningful to the organisation.
Whether on-site, virtual or a blend of the two, our training programme will speak to the requirements of both the organisation and the specific group of learners. Training Programmes can be combined too, creating a truly adaptable and bespoke business solution.
This is suitable for larger groups (usually four or more) of learners from a particular organisation, whether on the same site or across multiple different sites.
Why choose CQM Training and Consultancy Ltd
Developed more than 7,000 learners
Supported more than 800 organisations
Delivered £19.5m in cost savings
Expenses
For more information about price, please contact the institute.
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CQM Training and Consultancy Ltd
SME Training Provider of the Year 2023 - OAL Awards. CQM Training & Consultancy has been delivering world class, business focused solutions for more than 30 years. Our core expertise is in Continuous Improvement, Lean Six Sigma, and Leadership Development,...