Course description
Want to learn about IAG?
Our Information, Advice or Guidance (IAG) free online course will support you to offer clear and accurate information, advice or guidance and knowing what can be shared legally and professionally, can greatly improve outcomes for a business. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key.
For many businesses, being able to offer clear and accurate information, advice or guidance (IAG) – and knowing what can be shared legally and professionally – is really important. If you give information, advice or guidance as part of your role, this level 2 course can help you brush up on your skills and make sure you’re aware of the fundamental rules for successful information sharing. This fully online course covers communication techniques, interpersonal skills and group interactions, as well as how to store and retrieve information in a way that complies with the law.
Upcoming start dates
Outcome / Qualification etc.
COURSE BENEFITS
- Achieve a nationally recognised Level 2 qualification
- Evidence your competency to employers
- Increase understanding of accurate record-keeping, effective signposting, and referral
- Further your personal and professional development
- Learn at a time that suits you without the need to attend college
- Improve your understanding of effective communication techniques
Training Course Content
WHAT YOU WILL LEARN
- Explore communication techniques
- Study how values, attitudes and beliefs can affect interactions
- Develop interaction and interpersonal skills
- Learn how information, advice or guidance can be explored
- Learn how group interaction can be utilised
- Manage information, including storage and retrieval
- Learn how to comply with the law
Why choose CT Skills
The average completion rate throughout other training providers sat at 51%. However, we achieved over 10% higher sitting at 61.8%!
94% of our learners would recommend CT Skills.
We are graded ‘Good’ by Ofsted and were also graded 4 stars out of 4 (Excellent) by our employer partners on the government’s Find Apprenticeship Training website in 2022!
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CT Skills
Here at CT Skills, we work with the Department for Education to provide nationally recognised qualifications that meet the needs of you, your company, and your industry. We are graded ‘Good’ by Ofsted and are an official apprenticeship provider for...