Empathy and Emotional Intelligence at Work

Empathy and Emotional Intelligence at Work

One of the key insights from the science of happiness is that our own personal happiness depends heavily on our relationships with others. By tuning into the needs of other people, we actually enhance our own emotional well-being. The same is TRUE within organizations: those that foster trusting, cooperative relationships are more likely to have a more satisfied, engaged—and more productive and innovative—workforce, with greater employee loyalty and retention.

This course delves into the social and emotional skills that sustain positive relationships at work. It highlights the foundational and related skills of empathy and “emotional intelligence,” also known as EQ, which refers to the skills of identifying and regulating our own feelings, tuning into the feelings of others and understanding their perspectives, and using this knowledge to guide us toward constructive social interactions.

Drawing on research and real-world case studies, the course reveals how honing these skills promotes well-being within an organization, supporting everything from good management—managers high in empathy, for example, have employees who report being happier and take fewer sick days—to more effective teamwork, problem solving, and recovery from setbacks. The course also explains the psychological and neuroscientific roots of cooperative, compassionate behaviors, making the case that these are not just “soft” skills but core aspects of human nature that serve basic human needs as well as the bottom line.