Course description
As we all know there can be some really tough situations in practice from time to time. Emotions can run high, whether it is from issues with finances, mis-communications or bad news regarding their loved one. This day course will cover how to deal with tricky situations, how to discuss matters with clients and what as RVNs we can legally do in regards to what we can say or do when in these situations. The role of communication techniques will play a large part of this day and there will be a lot of case studies.
Specific areas to be covered:
• Forms of communication
• What can go wrong
• Avoiding potential problems
• Avoiding conflict
• Managing financial situations
• Effective communication skills
• Legal implications for RVNs
Speaker: Nicola Ackerman BSc(Hons), CertSAN, CertECC, VTS(Nutrition), A1 V1 C-SQP Hons, RVN
Time: 9.30am - 4.30pm
Cost: £200+vat
www.excelcpd.co.uk
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