Comptia A+ FundamentalsFocus on Training
CompTIA A+ Certification 220-901 Support Skills
This 5-day A 2015 Part 1 event is a foundation-level course designed for IT professionals with around 1 year's experience, whose job role is focused on PC support.
Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues, apply troubleshooting skills, provide appropriate customer support, and understand the basics of virtualization, desktop imaging, and deployment.
Target Audience CompTIA A is aimed at IT professionals with (or seeking) job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst.
Suitability - Who should attend?
• Use a keyboard and mouse.
• Recognize the main components of a PC and different data media such as USB drives and DVD.
• Start the computer and navigate the desktop.
• Use Windows Explorer to create directories and subdirectories and manage files.
• Use Internet Explorer to view websites
Training Course Content
Module 1 / Peripherals and Adapters
Motherboard Components •System Case Types •Disassembling a PC •Motherboard Layout and Sizes •Bus Architecture •Motherboard Components •Expansion Slots
•Identifying PC Components
Connection Interfaces •I/O Ports and Cables •USB Ports •Other Port Types •Wireless Ports •Expansion Cards •Input Devices •Installing and Configuring Peripherals
Display Devices •Display Device Types •Comparing Display Devices •Modern Display Connectors •Other Display Connectors •Video Cards •Touchscreens and Digitizers •Troubleshooting Display Problems
Audio and Multimedia Devices •Audio Devices •Imaging Devices •Multimedia Devices
Labs •Identifying PC Ports •Connecting Peripheral Devices •Upgrading the Graphics Adapter
Removable Storage Devices •Storage Devices •Storage Adapters and Cables •Installing Storage Devices •Optical Disc Drives •Flash Drives •Tape Drives
Module 2 / System Components
Mass Storage Devices
Hard Drives Solid State Drives Troubleshooting Hard Drives Installing RAID Arrays Troubleshooting RAID
•Adding Storage Devices
System Memory •Random Access Memory (RAM) Types •RAM Configurations •Installing and Upgrading Memory
Lab •Upgrading Memory
Processors •Central Processing Unit (CPU) •CPU Architectures •Other CPU Features •CPU Packaging •Cooling Systems •Installing and Upgrading CPUs
BIOS and UEFI •BIOS and UEFI System Firmware •Configuring Component Properties •Configuring Devices and Boot Properties •Configuring BIOS Security •Upgrading Firmware •Diagnostics and Monitoring
Lab •System Setup
Power Supplies •Electrical Circuits •Power Supply Unit (PSU) •Connector Types and Voltages •Installing a Power Supply Unit
Custom Configuration •Configuring Computers for Business •Configuring Computers for Home Use
Module 3 / Troubleshooting and Mobile Devices
Troubleshooting System Components •Troubleshooting Basic Hardware Problems •Troubleshooting Power Problems •Troubleshooting POST •Troubleshooting Motherboard Components
Labs •Removing and Installing FRUs •Testing Hardware Components •Diagnosing System Errors
Laptops •Laptop Types •Laptop Features •Laptop Expansion Options •Laptop Power Supplies
Mobile Devices •Mobile Device Types •Mobile Accessories and Ports
Troubleshooting Mobile Devices •Laptop and Mobile Disassembly •Upgrading Laptop FRUs •Upgrading Laptop System Components •Troubleshooting Mobile Power •Troubleshooting Mobile Displays •Troubleshooting Other Mobile Problems
Lab •Removing and Installing Laptop FRUs
Module 4 / Printer and Network Hardware
Printers •• Printer Types •• Laser Printers •• Inkjet Printers •• Impact Printers •• Thermal Transfer Printers
Configuring Printers •• Installing Printers •• Configuring Printers •• Sharing and Networking Printers
Lab •• Installing a Printer
Troubleshooting Printers •• Routine Printer Maintenance •• Maintaining Laser Printers •• Maintaining Other Printer Types •• Troubleshooting Print Errors •• Troubleshooting Print Defects
Lab •• Printer Maintenance
Network Architectures •• Basic Network Concepts •• Network Topologies •• The OSI Model •• Types of Network
Ethernet Networks •• OSI Model Physical Layer •• Twisted Pair Cabling and Connectors •• Installing and Testing Network Cables •• Fiber Optic Cabling and Connectors •• Coaxial Cabling and Connectors •• OSI Model Data Link Layer •• Network Cards •• Hubs, Bridges, and Switches •• Troubleshooting Wired Links
Lab •• Connecting to a Switch
Module 5 / Networks
Wireless Networks •• Wireless Network Devices •• Wi-Fi Standards •• Wireless Network Security •• Configuring a SOHO Access Point •• Troubleshooting Wireless Links
Internet Connections •• Internet Connection Types •• Legacy Internet Access Methods •• Broadband Internet Access Methods •• Wireless Internet Access Methods
Lab •• Connecting to an Access Point
Internet Protocol •• OSI Model Network Layer •• The TCP/IP Suite •• Internet Protocol and IP Addressing •• Subnet Masks •• Classless Addressing •• Configuring IP •• Troubleshooting IP •• IP Version 6
Routers and Firewalls •• IP Routing Basics •• TCP and UDP Ports •• Configuring a SOHO Router Firewall
Troubleshooting Networks •• Domain Name System (DNS) •• Internet Application Services •• File and Printer Sharing Services •• Other Network Services
Lab •• Troubleshooting a Network
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