Very good informative course. Interesting and fun and I feel I have learnt some valuable skills that I can take away with me and apply to my job. Also brilliant food! Lovely loc...

Very good, clear delivery of the training. The trainer kept us informed of different ways to deal with all situations. Simon gave me techniques to evaluate self-development, e.g...

It was very informative, fun and easy going. Lots of tips to take back to the work place.

Really useful and fun way of knowing the correct processes to dealing with difficult customers. I feel like I have taken a lot from today and know this will improve my confidence.

It was very engaging. The activities were interesting and varied. I found the examples very useful and tailored to my role which was great. I thought it was good and I learned m...

The content of the course was excellent. I really do feel that I can utilise the delivery of the course into my daily work pattern. The session was kept at a good pace and deliv...

Very useful in dealing with awkward and antagonistic situations in a professional and controlled manner. I enjoyed the company and the course.

I found the course very helpful, the small group really helped by going into detail about my own issues.

Amazing amount of information which really put the problems into perspective. A good range of learning techniques which makes information stick. Very passionate trainer who made...

I learnt a lot from this course. I always felt nervous whenever approaching difficult situations, however after doing the course I feel a lot more confident and assertive when d...

Really enjoyed the content and knowledge of trainer. Going away to practice techniques. Looking forward to and feeling positive to dealing with difficult customers. I would happ...

The content was great as it opened my mind to allow me to see other ways to deal with situations in work and personally. Training is great for what I do and helped me to see fur...

I was impressed that Simon was briefed on our work areas and tailored situations to each individual accordingly. Very thought provoking, it has made me think more of dealing wit...

Simon was extremely engaging and knowledgeable. He really knew his stuff on a vast array of subjects and held my attention the entire time. One of the best and most informative ...

It was interesting to hear of others points of view and the difficult customers they have. Also some good tricks/tips which I think I can definitely apply to my day-to-day work....

I found the course interesting and eye opening. It has taught me how to politely let clients down subtly without saying ‘no’ at the first instance. I have gained/acquired a lot ...

Very good instruction. Good role plays. Good interaction. Delivery style was good. Humorous at times but serious when it needed to be. Course content was relevant and very well ...

Susan was excellent, very knowledgeable and had great answers to the questions I had. The course content was exactly what I needed and I feel I have taken skills for life with me.

I found the course style very engaging and the examples used through role-play were useful. The course covered several areas which I am likely to encounter and so the knowledge ...