Jess was very friendly and passionate about the subject, she was very positive which I thought was great! I thought, if we could have people that positive who could coach you on...

I appreciate the time and effort that Jess put into delivering the course, I myself struggle with ADHD and I found that the way that the session was structured enabled me to con...

Trainer very professional and funny. The course was informative

Very warm and informative course, took away new skills and feel like I have learnt a lot even though I have been in customer service for 5 years

Jessica was an incredibly engaging and entertaining presenter, and I feel much more confident in engaging with difficult customers as a result. Definitely didn't feel like it wa...

I felt the course was interesting and gave me more of an outlook on call handling techniques especially from a complaints perspective. Very useful and helpful course

I found the training very useful, I already used the "Credibly Delivering Bad News" when helping new colleagues to edit responses to Customers expressing dissatisfaction over a ...

Jess Delivered a great course and I have now managed to expand my knowledge on how to deal with unhappy customers

The course was brilliant. It covered everything I expected it to cover and more. Jess was very friendly, easy to approach, clear and knowledgeable. Training session was very use...

Really enjoyed the session, I thought it was very considered and well delivered. Hope some of our agents learnt from the great examples given!

I found the course personally very informative and interesting. Anne-Marie was very personable and eloquent in her delivery. The training is going make a difference to my writte...

The course was well presented very engaging and I really enjoyed it.

The course content was very accurate and concise for the needs of our department and you couldn't wish for a nicer trainer than Anne-Marie.

The course content is helpful and helps you to recognise traits and behaviours and how you react that can affect outcomes in dealing with customers. It is also reassuring that i...

This is the best course I have been on. So helpful and relevant to our work. Ann-Marie always listened to us and is so knowledgeable about customer service. I would definitely l...

I would like to thank Anne Marie for making the course so interesting and keeping the Team engaged. The content was exactly what we needed. We have all learnt so much and are al...

This course was extremely useful and has really helped me to manage difficult conversations. The trainer was very good and made sure she answered everyone's questions, and helpe...

Excellent course! Trainer was very professional, friendly and made the whole group feel included and as a result, enjoy the day. I would recommend to other colleagues and specif...

It was interesting to find out that some of the things that we learn in school is what we should not do. I think that no one will say or write unfortunately again. Very good tea...

Very interesting, informative and enjoyable. Not at all stuffy, encouraged to speak out and express yourself. Excellent trainer, put everyone at ease

Found course very informative and learnt to deal with situations in a better way

She used excellent, realistic examples. She was very clear and took her time. Very interactive and engaging

Interactive, informative and enjoyable

Caroline was EXCELLENT! Informative, clear, fun and professional

Amazing course thank you!! took so much from the course, I am glad we did it.