I learnt a lot of new information in this training on how to approach complaints and how to structure responses back to internal colleagues and customers. It is a simple methodo...

This course was very helpful and I picked up some useful tips that I will take away with me and use in the workplace.

Simon was great, made everyone feel welcome and gave real life examples to help us understand and apply the content.

The course was very useful as i learned not to be upset by the small things in life- the issue not the behaviour & also how to deliver bad news without typing unfortunately etc....

The course was really informative and useful. I found the material was delivered in a relaxed style which I appreciate. Simon was a brilliant trainer.

Delivery very good and engaging, have completed similar content in previous jobs however Simon delivers the course in a much more relatable way.

Its good to have a framework to deal with issues/complaints, I will definitely be putting L.E.A.D. & O.P.R. methods in to practice.

Another brilliant training course. I have always dreaded dealing with complaints so knowing I can now use a method when going back to a customer with the apology, practical acti...

The methodologies used in this training made understanding how to handle complaints effectively easy to follow. The way in which the training was delivered made employees openly...

The trainer was very creative and enabled a very interactive environment. The session was delivered at a very good pace and allowed input from all participants. Overall a very i...

The course was very informative, well thought out in terms of delivery and method of explanation. It wasnt difficult to understand what was being presented which made it very re...

The training session was presented very well. Claire had our attention throughout the course. Each module was very informative and covered in great detail. She kept it intere...

Course content was very easy to understand and was good using real life examples from those on the session to see how it can be put into practice. The trainer Claire was excelle...

Course content: Good to receive new/fresh ideas on how to handle complaints effectively. Course booklet was clear and easy to follow. Delivery style: Delivered at good pace, e...

Light and interactive, prompted interesting discussions as we got to see wider perspectives and provided a reliable structure on how to effectively handle complaints, thank you!

Definitely worth doing, make you sit back and look at complaints from a different angle.

It has given me the skills to be able to confidently structure a conversation and response to complaints, using a methodical approach, hopefully empowering the complainant, and ...

Claire was friendly listened to our narrative and used these examples in our training to make it relevant and that was appreciated. My take away message have and use a structure...

The course content was very useful, delivered in a very interactive easy to understand style and I have definitely learnt from the course.

Overall the course was incredibly well structured, the resources provided were very useful throughout the duration of the course, and will now be used for reference, and the del...

Our Trainer Simon, was very friendly and approachable he put us all at ease. The training was in depth and informative. It was nice to come away with a new outlook on how to pr...

The course was excellent. Simon was a great trainer, tailoring the content to our company and department. I particularly enjoyed the empathetic listening content where the team ...

Course content was in depth, Gemma was really friendly and delivered the information well and there was a good mix of discussion and activities. Very useful.

Just wanted to say on behalf of myself and my team was enjoyed the training so much and found it so useful. Gemma is very talented at what she does.

The course was extremely helpful, the instructor was very clear in how certain issues should be dealt with, the course was very structured which helps when understanding the exp...