The course was fantastic and the trainer was brilliant. It was detailed and gave me practical techniques and phrases for handling difficult calls. The course was well moulded to...

Good explanation of how to detach emotion and be objective (non-judgemental) when dealing with complaints

A structured and logical approach to human behaviours and development of personal skills. We were given alternative ways to deal with complaints. The course was though provoking...

I felt the course was interesting and gave me more of an outlook on call handling techniques especially from a complaints perspective. Very useful and helpful course

Its informative and good to learn the mistakes we do while dealing the complaints and the way to rectify them to handle customers Better.”