The course is very well designed alongside an excellent presentation workbook. Our trainer Gemma was fantastic and ran the course with efficiency and a warmness. Would recomme...

Training delivered in an engaging and interesting format and has provided me with alternative methods to use when dealing with complaints.

I found the training session very useful and I will use the techniques going forward. I already apply some of the things we have discussed, however I have gained a greater insig...

Overall a great course. The trainer was able to adapt his style and the content to suit an NGO rather than a business which really helped.

I found the course to be relevant to my needs, very well presented, delivered and supported with information. The concepts were explained well and time was given to explore the...

Rob was really fantastic. Second time doing the training and meeting Rob and he delivered the training with professionalism, enthusiasm and kindness! We had great chats and disc...

I enjoyed the training course and it was good to have a different approach towards dealing with complaints. Tracey was fab !!

Delivery style was very informal and friendly, found useful but had already covered some of the content on a recent course .

Training was brilliant. Beneficial Trainer delivered it well. The methods were brilliant, and we will use them in practice.

The content of the course was incredibly interesting. Tracey is an amazing trainer and delivered the course perfectly. Thank you!

Simon was fantastic, kept myself very engaged. The training was very enjoyable!

Was delivered really well. Simon was really engaging and had a great sense of humour too whilst delivering the course. Learnt a lot too!

Simon was a fantastic trainer, great sense of humour and putting the training course in a really interactive and easy to learn way.

Very impressed with Simon and the overall session. We will defiantly use Simon again when we have a certain area to slick up or work on.

Trainer was great, he was funny but also very educational.

Great content and good supporting documentations. Nicely delivered in a friendly yet professional manner.

The training course was very enjoyable. Simon was engaging and gave really good ideas and suggestions on how to deal with various situations and scenarios

Simon was fantastic! Very engaging and enthusiastic. Simon is incredibly knowledgeable & clearly has a real passion for training.

Simon did a great job delivering a good mix of humour and education in getting the content across and holding the attention of the attendees, without being over-powering.

Simon is very engaging and delivers in a way you take it in and will mean i can use this through out any career.

Course was amazing, reinforced my current complaint handling and making me think outside the box, and avoiding words like however and unfortunately when apologising. Over all a...

Really good session, thoroughly interesting and absorbing. Reassuring that I probably already do most of this (as a therapist, I should!) but good reminders and theory.

The team have left the session with good tools & techniques they can use, and we have already started using them in my team :) Thanks again!

Excellent interaction with the trainer.

It was brilliant. So refreshing to have a different style of training, funny and not patronising and most importantly, useful!