Very interesting course! Susan was extremely friendly but professional and helpful

The course was fantastic and the trainer was brilliant. It was detailed and gave me practical techniques and phrases for handling difficult calls. The course was well moulded to...

I thought it was really interesting, informative, useful and well-delivered. Everything was applicable to our work and it really bolstered my confidence in handling any phone ca...

Some of the tools I've learned in the course will def take time to properly adopt but Anne Marie was amazing! Very knowledgeable and a great trainer

Really interesting and useful training. Have been putting everything I learned into practise and Ann-Marie was engaging and led the training very well

I found this very insightful and enjoyable to learn and practice

I think the course was very good, the trainer Claire was extremely enthusiastic and taught the course in a very fun yet professional mannerism.

I've walked away from the course with so many useful techniques when speaking to others to show expression in my voice and a proof of interest when over the phone so the client ...

Thought Claire was great, really well delivered and was a good depth of training

Very good course. I’ll certainly be changing some methods and recommending this to colleagues

I found Anne-Marie a very bubbly and helpful trainer. Great advice learnt from today

The trainer was very friendly and made everyone relaxed from the start. I learned lots on a wide range of telephone situations and was all very helpful. The session was very per...

Very informative, useful and effective course. Susan the trainer was friendly and made me feel at ease when I was nervous at the beginning of the day. Would recommend Hamilton M...

Excellent trainer and course

Course content was appropriate and delivery was excellent

I found the course to be very informative and useful and learnt a lot of phrases and techniques to use.

Susan was an excellent tutor. The course has given me the confidence to respond to incoming calls which I would have dreaded before. I will be recommending this course to collea...

The course included a wide range of subjects and techniques that are crucial for the understanding of telephone skills and etiquette, all of which were covered thoroughly by the...

The content was everything and more when using the telephone. The delivery style was very good, a variety of learning methods for everyone. I found the session very useful and l...

I feel that everything was very well explained. Everything was very relevant and helpful. I feel I know how to be more assertive now.

Found the course rewarding. Susan was professional, and the location was fabulous. Been on many courses, this has been the best!

I really enjoyed it and didn’t think it would be as good as it was. The trainer was really good and clear.

The course was easy to follow, everything was discussed in-depth and examples were given which helped give a really good understanding. It was made interesting and I was constan...

The training session was very nice and comfortable. I didn’t feel left out and was able to understand everything that Simon delivered. Very pleased and will put what I’ve learnt...

I have learnt a lot of things I didn’t know and how I can improve them. It was very useful and I will tell all of my work friends to come and do the course. I would love to do a...