I couldn’t have enjoyed the course anymore than I did. Simon made the entire course interesting and fun yet covering all information and support I needed. I would definitely rec...

Fantastic course from start to finish. The previous course provided to Intersys was good but the practical skills of this course, including call screening and message taking, ar...

Very well presented, very well time managed. Never allowed the content to get boring. Engaged learners very well and participation was encouraged.

Excellent course providing useful knowledge when handling customers. Especially the sections regarding strong accents, delivering with empathy and use of inflexions.

I found the course interesting and engaging- wasn’t wishing the day away and falling asleep like I have been at courses run by other providers! There was a good balance of liste...

It was very well-organised and structured, covered a wide range of materials/situations and the interactions were especially useful for learning.

I thought the trainer was friendly, which made me feel like I wanted to engage. Role playing was also useful to put into practice what was learnt. The whole session was very use...

The course has made me feel confident when answering the phone and has taught me things I never know before like handling sales calls. Anne-Marie was a brilliant trainer.

A high quality, well structured course. The course leader was extremely engaging and made everyone feel comfortable. Great delivery style and learning methods such as role play ...

The course covers plenty of ground and is noticeably helpful. The trainer is understanding and particularly helpful. Advice is delivered in a great style that feels completely a...

Delivered extremely well. Interesting information and exercises. Thorough discussions were helpful with certain topics and situations.

Very helpful. Would definitely recommend to give you the confidence to be assertive.

I thought the course was excellent and would thoroughly recommend it.

I thought the course content was very appropriate for my job role, the delivery was excellent and articulate. I feel the training course will help my telephone skills and will i...

I thought the course was very helpful and got you involved in what was happening. Really made you think about how you deal with telephone enquiries. Susan was very helpful and e...

I have learnt a lot from this course, looking at the use of words in a completely different way and understanding the meanings of certain words/phrases. Understanding the use of...

The day was very informative, but with ease. Susan kept our attention. I enjoyed the course and definitely will be using the information provided.

It was a very useful course with a lot of tips, information and examples of how to deal with customers.

I felt the course was delivered well and was very informative. Excellent day learning new skills.

I found this course very useful, I learnt how to approach some difficult customers and which tone of voice to use in different scenarios.

This course is excellent for people that have just started answering phones with great techniques being taught by a professional.

I found the training course very useful as it helped me gain more skills to answer the phone. It covered all points I wanted and has helped me to gain confidence.

Simon Scofield was very engaging, understood what I needed to focus on and helped me understand the nature of both sides on the telephone. My main problem was nervousness about ...