Course description
How to Support Institutionalization of a Mature UX Practice
This course focuses on the skills and knowledge also covered in the Certified User Experience Analyst (CXA)™examination. Institutionalization (I-19) of user experience (UX) is a must if you want to move your organization beyond an ad-hoc user-centered design approach to a sustained and managed UX practice.
Objective
Learn more about the global shift to industrial-strength UX, understand the organizational issues related to a sustainable UX practice and how to lead your UX practice to higher levels of maturity.
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Upcoming start dates
Suitability - Who should attend?
Prerequisites
There are no prerequisites to take this course.
Who should attend
This course is recommended for UX staff, especially those striving to improve the maturity of their operation. It is also useful for executives and managers who would like context for management and enhancement of a UX team.
Outcome / Qualification etc.
What you’ll learn
- Identifying the advantages of being in a mature UX operation
- Assessing the maturity of your organization and recommending the key next steps to increase its maturity
- Outlining the key strategies for major transformation and the complementary roles of an external executive advisor and an internal advocate
- Understanding how you must operate differently to be a part of a mature process
- Managing key challenges with:
- Executive championship
- Governance
- Reorganization
- Cultural change
- Organizational structure
- Staffing
- Training and certification of staff
- Methods
- Templates and tools
- Standards
- Knowledge management
- Central UX group responsibilities
- Submitting an application to certify your usability practice What you get
- Real-world examples and practical tips from our instructors who are also active UX consultants
- Hands-on individual and group exercises to ensure conceptual understanding
- Training package that includes:
- A comprehensive student manual
- Quick reference job aids
Why choose Human Factors International
100,000+ professionals trained so far
8,500+ certified professionals worldwide
Global Leader in UX Consulting and Training
Expenses
Please contact the provider for pricing details.