Course description
Emotional Intelligence (In-Person)
Emotional Intelligence is a set of emotional and social skills that collectively establish how well we:
- Perceive and express ourselves
- Develop and maintain social relationships
- Cope with challenges
- Use emotional information in an effective and meaningful way
It is a skill set that transfers across all categories of relationships. It is also a predictor of success - both in life and at work. This highly-interactive course delivers a practical approach to developing, improving, and sustaining effective and mutually beneficial relationships. The design of the course involves individual reflection and paired activities, interwoven with small and large group interactions.
The EQ-i 2.0® assessment reports will be debriefed over the course of the two days. In addition, participants will delve into their personal strengths and blind spots, and will explore topics including: the neuroscience of emotion, the connection between empathy and performance, and how communication styles impact our perceptions of self and other. Role-play activities give participants the opportunity to try out new behaviors and techniques.
The program includes:
- A personal behavioral profile, the results of which you will bring to your training
- 2-day highly interactive workshop and experiential learning
- Optional professional coaching activities initiated in class that can continue over the four months after class ends
Upcoming start dates
Suitability - Who should attend?
Who Should Attend
- Project managers
- Project team members
- Program managers
- Those who interface with project teams, functional managers, customers, and suppliers/vendors
Prerequisites
Before attending class, participants will take the EQ-i 2.0®, an online Emotional Intelligence instrument. They will receive a soft copy of their report before the course begins and should print it out and bring it to class (or, in the virtual classroom, they may have it available for viewing on a secondary device).
Outcome / Qualification etc.
What you will Learn
- Recognize your interpersonal strengths and potential blind spots regarding Emotional Intelligence
- Identify the five domains within the EQ-i 2.0 assessment model
- Summarize what neuroscience research has discovered about emotions and actions
- Recognize ways that human beings are physiologically impacted by stress
- Articulate ways to develop and maintain strong working relationships
- Describe how emotional intelligence translates into high performance
- Make use of the EI model and associated competencies
- Employ strategies for enhancing leadership through Emotional Intelligence
Training Course Content
Getting Started
Foundation Concepts
- The biology of emotion
- Why Emotional Intelligence matters
- The impact of EI on performance
The EQ-I 2.0 Model
- Overview of the EQ-i 2.0 framework
- Exploring your report
- Balancing your EI domains
Self: Awareness and Sensitivity
- Self-awareness and empathy
- Perception vs. reality
- Acting by choice, not impulse
Other: Communication and Relationship-Building
- Elements of effective communication
- Communication styles
- Communication techniques
Neuroscience and Behavioral Change
- Insights from social neuroscience
- Making a change
Summary and Next Steps
Why choose IIL Europe
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IIL Global
At IIL, our fundamental values of Intelligence, Integrity, and Innovation guide our actions and achievements with each customer, partner, and colleague. Our deepest purpose is to foster the growth and success of individuals, teams, and organizations through enduring relationships and...