Course description
Enhancing Performance with Productive Conflict: In-House Training
Most organizations have typically held the belief that workplace conflict is something that needs to be prevented, resolved, and/or mitigated. After all, conflict creates stress and leads to a variety of performance problems and very real costs. However, what savvy organizations have come to embrace is the understanding that when conflict is truly understood and harnessed, it can be utilized to not only add value to teams, but also enhance workplace performance. Conflict can be productive and make organizations better!
Learners will explore the results of a formal, personalized, conflict-related assessment, uncovering targeted nuances of their conflict responses in action. Participants will learn to use basic strategies which allow them to transform destructive conflict responses into more productive ones, especially in the moment when they are happening.
Upcoming start dates
Outcome / Qualification etc.
What you will Learn
At the end of this program, you will be able to:
- Apply different models for understanding the lifecycle and dynamics of conflict
- Describe a physiological response to conflict and its impact on communication
- Recognize the correlation between a person’s conflict style and how they respond to conflict
- Identify your own default responses to conflict and catch them in action
- Reframe automatic negative thoughts to create more positive interpersonal outcomes
- Utilize various tactics and strategies to transform destructive conflict responses into productive ones
Training Course Content
Getting Started
- Introductions and social agreements
- Course goal and objectives
- Opening activities
Module 1: The Dynamics and Anatomy of Conflict
- Conflict basics
- Dynamics of conflict
- The anatomy of conflict
Module 2: Conflict Styles and Conflict
- Conflict through the conflict style lens
- Exploring your style in conflict
- Destructive responses to conflict
Module 3: Changing Your Response to Conflict
- Changing your conflict response
- Three steps to productive conflict
- Choosing a productive conflict response
Why choose IIL Europe
2,000,000+ people trained by IIL
50,000 annual online conference visitors
2,000+ companies have chosen to partner with IIL as their Learning Partner
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IIL Global
At IIL, our fundamental values of Intelligence, Integrity, and Innovation guide our actions and achievements with each customer, partner, and colleague. Our deepest purpose is to foster the growth and success of individuals, teams, and organizations through enduring relationships and...