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Conflict Management Courses and Training

Conflict management, or conflict resolution, refers to the strategic management and diffusion of tensions in the workplace. Conflict management courses provide special skills in interpersonal communication, assertiveness and mediation, which are key to finding effective solutions to tough situations within an organisation.

Browse the list of conflict management courses below and complete information requests for any that may be of interest to you.

Training Works offers a wide range of business and management courses at all levels. 

We can run a course to suit you - from a one day workshop up to a one year management development program. We can be ready to go within three weeks. 

For a chat to find out more, contact Training Works.

Conflict Management - In-House Course
Live And Learn Consultancy
         
(4)
1 day
 
Multiple (21)
Live And Learn's 1 day Conflict Management Course for employees is designed to provide participants with highly practical techniques to...
Conflict Management
GBC Learning & Development
         
(1)
1 day
 
Nationwide
Unresolved conflict has the potential to destroy internal relationships and external reputations. Without proper management, perceived, real and legitimate differences between...
Conflict Management
Impact Factory
         
(2)
1 day
450 GBP
London
Impact Factory's Conflict Management Course is designed to provide participants with an overview of theories and practical exercises that can help...
Managing Conflict in the Workplace
Cosensa Learning and Development
         
(2)
1 day
325 GBP
Multiple (8)
Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative...
Managing Conflict in the Workplace - In-house
Cosensa Learning and Development
         
(1)
1 day
 
Nationwide
Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative...
Conflict Management
TACK International
1 day
595 GBP
Multiple (2)
This fast paced, interactive and practical Conflict Management course from Tack is designed to give participants a true definition of...
Conflict Management Training
Corporate Coach Group
         
(24)
1 day
450 GBP
Multiple (7)
This one-day training course in Conflict Management teaches participants how to handle conflict situations and difficult people. Conflicts within professional...
Managing Conflicts of Interests
WuDo Solutions Limited
1 day
331 GBP
Multiple (5)
A key part of good governance for any organisation is the identification and management of conflicts of interests. If they...
The Art of Negotiation and Conflict Management
BOC - Global Events & Training Group
2 weeks
5,290 GBP
London
This course provided by BOC is designed to give an understanding into the art of negotiation and conflict management. During...
Managing Conflict and Resolving Disputes
Activia Training
1 day
 
Nationwide
This one-day workshop enables delegates to develop an understanding of, and a trust in, shared goals, and how to inspire...
Managing Conflict - In-house Training
PTP Training & Marketing Ltd
1 day
 
Nationwide
The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to...
Conflict Management (1 Day)
Courtney Associates (Global)
1 day
285 GBP
Multiple (5)
Conflict is a common occurrence in most workplaces and yet many professionals lack even the most basic Conflict Management skills....
Conflict Management and Resolution Essentials
Learning Tree International
1 day
 
London
You Will Learn How To Recognize filters, lenses, and mistaken assumptions Cope with challenging personalities Open the door to resolving...
Managing Conflicts of Interests
WuDo Solutions Limited
1 day
895 GBP
Nationwide
Being able to identify and manage conflicts of interests is an important part of good governance for any organisation. If...
Managing Conflicts of Interest
Searchlight
0.5 days
195 GBP
London
Conflicts of interest remains an FCA priority and Principle 8 states that a firm must manage conflicts of interest fairly...
Conflict Management & Resolution
Falconbury Ltd
1 day
599 GBP
London
Conflict is an inevitable part of life. Whilst we may use our skills to avoid conflict there will be times,...
Conflict Management & Resolution
Management Forum
1 day
599 GBP
London
Conflict is an inevitable part of life. Whilst we may use our skills to avoid conflict there will be times,...
Managing Difficult Behaviour™ | Conflict Management Skills for Managers | ILM Endorsed
Hill Training Ltd
0.5 days
698 GBP
Nationwide
Your trainer, Nicholas Hill, is the leadership columnist alongside Bear Grylls for Sorted magazine. Our half-day conflict management skills course...
Conflict Management (1 Day) - In-House Training
Courtney Associates (Global)
1 day
 
Nationwide
For many, conflict in the workplace is very familiar and yet many professionals lack even the most basic Conflict Management...
Leader Diplomacy™ | Conflict Management Skills for Senior Managers | ILM Certified
Hill Training Ltd
         
(13)
2 days
1,798 GBP
Nationwide
Your trainer, Nicholas Hill, is the leadership columnist alongside Bear Grylls for Sorted magazine. Our conflict management course helps you...
Conflict Resolution
Hemsley Fraser
         
(1)
1 day
579 GBP
London
This powerful one-day course will help you gain an understanding of the nature of conflict so you can recognise why...
Earning Team Compliance™ | Conflict Management Skills for Managers | ILM Endorsed
Hill Training Ltd
0.5 days
698 GBP
Nationwide
Your trainer, Nicholas Hill, is the leadership columnist alongside Bear Grylls for Sorted magazine. Our half-day team leadership skills course...
Basic Conflict Management Skills for Managers and Leaders - RCP3 - In-house Training
PetroSkills
3 days
 
Worldwide
This course can be conducted on site at your location exclusively for your staff. This course is uniquely designed for...
Leader Diplomacy™ | Conflict Management Skills for Senior Managers | ILM Certified
Hill Training Ltd
         
(11)
2 days
799 GBP
Multiple (2)
Your trainer, Nicholas Hill, is the leadership columnist alongside Bear Grylls for Sorted magazine. Our conflict management course helps you...
Handling Conflict
Thirdwave Business Partnership
1 day
199 GBP
Nationwide
This conflict management training course explores the impact of conflict on the morale and effectiveness of others around those in...
Managing Conflict
PTP Training & Marketing Ltd
         
(32)
1 day
450 GBP
Multiple (7)
The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to...
Conflict Avoidance, Management and Dispute Resolution Procedures
The Royal Institution of Chartered Surveyors
1 day
399 GBP
London
This course explains the importance of conflict avoidance, management and dispute resolution procedures. It introduces the big picture of dispute...
Managing Workplace Conflicts
Accord Worldwide
4 days
2,185 USD
Worldwide
Workplace conflicts are unavoidable when a team grows big. Managers need to be equipped with skills of dealing effectively with...
Conflict Resolution
CP Training Consortium
 
995 GBP
London
The challenge in managing Conflicts is to differentiate between harmful conflicts and those that may be channelled to realise better...
Dealing with Stress and Conflicting Needs
Hemsley Fraser
         
(1)
1 day
449 GBP
London
Gain an understanding of what creates stress and devise a strategy for minimising stressful factors to enjoy a happier, healthier workplace....
Resolving Conflict and Grievances
Vista Employer Services
1 day
325 GBP
Birmingham
Even the most effective working relationships have conflicts. It is the conflict management that turns it into something constructive for the...
Resolving Conflicts: Preventing and Addressing Conflicts in Petroleum Organizations - RCP - In House Training
PetroSkills
5 days
 
Worldwide
This course can be conducted on site at your location exclusively for your staff. This course is uniquely designed for...
Conflict Resolution – Thomas + Kilmann Types
Mobile Team Challenge
1-2 days
875 GBP
Nationwide
This in-house training programme on conflict resolution is based on MTC's own conflict management resolution system and will help participants...
Managing Conflict in the Workplace Level 3
Open Study College
 
389 GBP
Distance
Unit 1: Employing the correct staff (30 GLH) Employee engagement Leadership styles Cultures Induction process Motivation theory Processes that suit...
Controlling Emotions and Conflicts
The Royal Institution of Chartered Surveyors
3 hours
75 GBP
Distance
The Controlling Emotions and Conflict e-learning course explores the role of emotions in managing and dealing with conflict. The course...
Managing Defiant Teams™ | Interpersonal and Conflict Management Skills for Senior Managers | ILM Endorsed
Hill Training Ltd
1 day
499 GBP
London
Your trainer, Nicholas Hill, is the leadership columnist alongside Bear Grylls for Sorted magazine. Our half-day time management skills course...
Conflict Resolution Skills For Difficult Situations
PEICE
         
(5)
2 days
1,098 GBP
Multiple (2)
This two-day course will provide participants with a framework for resolving conflict more effectively by understanding what conflict really is...
Managing Defiant Teams™ | Interpersonal and Conflict Management Skills for Senior Managers | ILM Endorsed
Hill Training Ltd
1 day
899 GBP
Nationwide
Your trainer, Nicholas Hill, is the leadership columnist alongside Bear Grylls for Sorted magazine. Our half-day time management skills course...
Handling Conflict at Work (You'll be happy or we won't invoice you)
Training Works
         
(2)
1 day
795 GBP
Nationwide
This cost effective, enjoyable, interactive program allows you to choose the most important modules for your managers. The delegates will undertake...
Conflict Resolution
STL
1 day
 
Nationwide
Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... While there are many reasons to engage...
Mediation for Managers
MPW Learning
2 days
 
Nationwide
This two-day Mediation training course is designed to provide managers with the interpersonal skills required to deal with and manage...
Resolving Conflicts: Building Winning Partnerships
Zoe Talent Solutions
10 days
5,975 USD
Multiple (5)
Conflicts are one of those 'not so pleasant' workplace realities. Despite our best intentions we don't always meet an amicable...
Mediation
London Corporate Training Ltd
1 week
2,650 GBP
London
This is a one-week training course on mediation offered by London Corporate Training. The course helps delegates in evaluating strategies for...
Mediation
London Corporate Training Ltd
1 week
 
Worldwide
This is a in-house training course on mediation offered by London Corporate Training. The course helps delegates in evaluating strategies for...
Mediation Course
International Career Institute
         
(1)
31 weeks
998 GBP
Distance
The distance learning Mediation course covers the latest professional training updates necessary for successful conflict management, resolution and settlement within...
Conflict and Intolerance in Europe
Open Study College
 
599 GBP
Distance
Understanding the Holocaust – Short Course Defining ‘The Holocaust’ and describing its key features Key historiographical debates Key ideological, political...
Handling Difficult People and Situations
FTI Consulting
Designed and delivered to suit your needs
 
Nationwide
This in-house course provides participants with a practical and insightful guide on how to manage difficult people and situations that...
Building smart teams: Resolve conflict and improve team engagement
Zoe Talent Solutions
5 days
3,975 USD
Multiple (7)
It takes great skill to produce remarkable and 'stand-out' outcomes. The greatest skill required in business communications is the ability...
Undergraduate Level 5 Extended Diploma in Management
DSM Training
Variable
1,495 GBP
Distance
The Level 5 Extended Diploma in Management is designed to develop participant's understanding of management and to impart key management...
Building smart teams: Resolve conflict and improve team engagement
Zoe Talent Solutions
5 days
 
Worldwide
It takes great skill to produce remarkable and 'stand-out' outcomes. The greatest skill required in business communications is the ability...
  • = Has a case study
  • = Has a video
  • = This course results in CPD hours
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The Transformational Power of Conflict Management

Conflict is often an inevitable aspect of workplace existence. Unfortunately, it can also be detrimental to a collaborative environment. To ease the tensions and negative impacts of conflict, it is highly recommended that organisations have a conflict management strategy in place. When effective, a comprehensive conflict management or resolution strategy has the power to handle grievances with elegance, transform obstacles into productive projects and prevent future situations.

 Due to the dual tendencies of workplace conflict, the result of conflict is highly dependent on the strategies and skills of those involved in its management. An effective leader is sensitive to burgeoning conflict, aware of its early indicators and quick to act. Combined with key skills and techniques, most situations can be minimised, resolved or avoided entirely.

Conflict Management and Resolution Skills

Conflict Management in is itself can be many things, including exhilarating, productive and rewarding. When addressed head-on, a conflict presents a valuable opportunity for team bonding, organisational improvement and personal growth as a leader, mediator and innovator. Many conflicts can be traced back to a core deficiency. Whether it be a lack of resources, poor communication or a clash of ideals or opinions, the identification of the cause of a conflict allows managers to address it once and for all, preventing future tensions.

 Conflicts occur within a complex environment and thus, they must be approached from a holistic perspective. An effective conflict manager is able to employ a variety of techniques grounded in communication, mediation, assertiveness and an understanding of human behaviours. Among key concepts are the following:

  • Listening as a skill
  • Uncovering hidden feelings and agendas
  • Empathy
  • Emotion vs. Objectivity
  • Thoughtful communication
  • Delivering difficult messages
  • Dealing with difficult behavior
  • Reinforcing and maintaining relationships
  • The best defence is a good offense

Conflict management courses

Formal training on conflict management and resolution provides delegates with the opportunity to learn and practice the principles of conflict management. Delegates will learn to address all types of tensions using a positive, methodological approach. Using simple methods to predict, influence and process conflicts, managers and leaders alike will become able to apply their skills to any situation.

As situations of conflict occur in actuality rather than in theory, training courses incorporate a large degree of simulation and hands-on exercises. Whatever your level of experience, delegates will learn to manage and diffuse situations by doing. This ensures preparedness for the workplace as well as provides delegates with confidence in their skills.

 Who will benefit from Conflict Management courses?

Conflict management courses are ideally suited to individuals in management or leadership position who are regularly called upon to deal with conflicts as they occur. However, anyone can benefit from these skills in managing their own interpersonal conflicts. On a large scale, leaders trained in conflict management can help address situations affecting an organisation, team or project. On a smaller, personal scale, conflict management skills can be applied to difficult conversation such as salary negotiations and development discussions. On all levels, the impacts of difficult people and behavior can be minimised with appropriate skills and tactics.