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Conflict Management Courses and Training

Conflict management, or conflict resolution, refers to the strategic management and diffusion of tensions in the workplace. Conflict management courses provide special skills in interpersonal communication, assertiveness and mediation, which are key to finding effective solutions to tough situations within an organisation.

Browse the list of conflict management courses below and complete information requests for any that may be of interest to you.

For a successful career as a professional specialist, enhance your expertise with a professional qualification from Brighton School of Business and Management Ltd (BSBM Ltd).

All of BSBM's courses are delivered via online distance learning and cover a wide range of  Management and Business areas that cater to academic, professional and career development fields in key topics.

Conflict Management
Maguire Training
         
(1)
2 days
1,750 GBP
Nationwide
Delegates will learn how to understand conflict management and dealing with difficult situations as well as the main elements which...
Conflict Management
GBC Learning & Development
         
(1)
1 day
Nationwide
Unresolved conflict has the potential to destroy internal relationships and external reputations. Without proper management, perceived, real and legitimate differences between...
Conflict Management
TACK International
1 day
595 GBP
Multiple (3)
This fast paced, interactive and practical Conflict Management course from Tack is designed to give participants a true definition of...
Conflict Management
Impact Factory
         
(2)
1 day
450 GBP
London
This Conflict Management training programme is designed to provide participants with an overview of theories and practical exercises that can help them...
Managing Conflict in the Workplace
Cosensa Learning and Development
         
(2)
1 day
325 GBP
Multiple (8)
Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative...
Managing Conflict in the Workplace - In-house
Cosensa Learning and Development
         
(1)
1 day
Nationwide
Conflict in the workplace can have a significant effect upon productivity, motivation and the retention of personnel. This highly participative...
- Conflict Management Training - In-House Courses
Live And Learn Consultancy
         
(4)
1 day
Multiple (6)
Conflict management occurs in all workplaces from time to time. Failing to manage difficult people, team conflict & regular staff...
Conflict Management Training
Corporate Coach Group
         
(24)
1 day
435 GBP
Multiple (7)
This one-day training course in Conflict Management teaches participants how to handle conflict situations and difficult people. Conflicts within professional...
Managing Conflicts of Interests
WuDo Solutions Limited
0.5 days
313 GBP
Multiple (5)
A key part of good governance for any organisation is the identification and management of conflicts of interests. If they...
The Art of Negotiation and Conflict Management
BOC - Global Events & Training Group
2 weeks
5,290 GBP
London
This course provided by BOC is designed to give an understanding into the art of negotiation and conflict management. During...
Conflict Management (1 Day)
Courtney Associates (Global)
1 day
285 GBP
Multiple (5)
Conflict is a common occurrence in most workplaces and yet many professionals lack even the most basic Conflict Management skills....
Managing Conflict and Resolving Disputes
Activia Training
1 day
Nationwide
This one-day workshop enables delegates to develop an understanding of, and a trust in, shared goals, and how to inspire...
Conflict Management and Resolution Essentials
Learning Tree International
1 day
London
You Will Learn How To Recognize filters, lenses, and mistaken assumptions Cope with challenging personalities Open the door to resolving...
Managing Conflicts of Interests
WuDo Solutions Limited
1 day
895 GBP
Nationwide
Being able to identify and manage conflicts of interests is an important part of good governance for any organisation. If...
Managing Conflict - In-house Training
PTP Training & Marketing Ltd
1 day
Nationwide
The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to...
Managing Conflict and Resolving Disputes
Activia Training
         
(2)
1 day
299 GBP
Multiple (2)
This one-day workshop enables delegates to develop an understanding of, and a trust in, shared goals, and how to inspire...
Managing Conflicts of Interest
Searchlight
1 day
London
This half-day course gives delegates a clear understanding of what Managing Conflicts of Interest means for authorised firms and enables...
Conflict Management & Resolution
Falconbury Ltd
1 day
599 GBP
London
Conflict is an inevitable part of life. Whilst we may use our skills to avoid conflict there will be times,...
Conflict Management & Resolution
Management Forum
1 day
599 GBP
London
Conflict is an inevitable part of life. Whilst we may use our skills to avoid conflict there will be times,...
Conflict Management (1 Day) - In-House Training
Courtney Associates (Global)
1 day
Nationwide
For many, conflict in the workplace is very familiar and yet many professionals lack even the most basic Conflict Management...
Conflict Resolution
Hemsley Fraser
         
(1)
1 day
579 GBP
London
This powerful one-day course will help you gain an understanding of the nature of conflict so you can recognise why...
Basic Conflict Management Skills for Managers and Leaders - RCP3 - In-house Training
PetroSkills
3 days
Worldwide
This course can be conducted on site at your location exclusively for your staff. This course is uniquely designed for...
Conflict Resolution
Square Mile Leadership
         
(3)
1 day
450 GBP
London
Conflict is a difficult area to address and most people avoid it at all costs. The problem is that unresolved...
Handling Conflict
Thirdwave Business Partnership
1 day
199 GBP
Nationwide
This conflict management training course explores the impact of conflict on the morale and effectiveness of others around those in...
Managing Conflict
PTP Training & Marketing Ltd
         
(32)
1 day
450 GBP
Multiple (7)
The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to...
Conflict Avoidance, Management and Dispute Resolution Procedures
The Royal Institution of Chartered Surveyors
1 day
399 GBP
London
This course explains the importance of conflict avoidance, management and dispute resolution procedures. It introduces the big picture of dispute...
Managing Workplace Conflicts
Accord Worldwide
4 days
2,185 USD
Worldwide
Workplace conflicts are unavoidable when a team grows big. Managers need to be equipped with skills of dealing effectively with...
Conflict Resolution
CP Training Consortium
995 GBP
London
The challenge in managing Conflicts is to differentiate between harmful conflicts and those that may be channelled to realise better...
Dealing with Stress and Conflicting Needs
Hemsley Fraser
         
(1)
1 day
449 GBP
London
Gain an understanding of what creates stress and devise a strategy for minimising stressful factors to enjoy a happier, healthier workplace....
Resolving Conflict and Grievances
Vista Employer Services
1 day
325 GBP
Birmingham
Even the most effective working relationships have conflicts. It is the conflict management that turns it into something constructive for the...
Resolving Conflicts: Preventing and Addressing Conflicts in Petroleum Organizations - RCP - In House Training
PetroSkills
5 days
Worldwide
This course can be conducted on site at your location exclusively for your staff. This course is uniquely designed for...
Conflict Resolution – Thomas + Kilmann Types
Mobile Team Challenge
1-2 days
875 GBP
Nationwide
This in-house training programme on conflict resolution is based on MTC's own conflict management resolution system and will help participants...
Managing Conflict in the Workplace Level 3
Open Study College
389 GBP
Distance
Unit 1: Employing the correct staff (30 GLH) Employee engagement Leadership styles Cultures Induction process Motivation theory Processes that suit...
Controlling Emotions and Conflicts
The Royal Institution of Chartered Surveyors
3 hours
75 GBP
Distance
The Controlling Emotions and Conflict e-learning course explores the role of emotions in managing and dealing with conflict. The course...
Conflict Resolution Skills For Difficult Situations
PEICE
         
(5)
2 days
1,150 GBP
Multiple (2)
This two-day course will provide participants with a framework for resolving conflict more effectively by understanding what conflict really is...
Handling Conflict at Work (You'll be happy or we won't invoice you)
Training Works
         
(2)
1 day
500 GBP
Nationwide
This cost effective, enjoyable, interactive program allows you to choose the most important modules for your managers. The delegates will undertake...
Conflict Resolution
STL
1 day
Nationwide
Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... While there are many reasons to engage...
Resolving Conflicts: Building Winning Partnerships
Zoe Talent Solutions
10 days
3,750 USD
Multiple (5)
Conflicts are one of those 'not so pleasant' workplace realities. Despite our best intentions we don't always meet an amicable...
Mediation
London Corporate Training Ltd
1 week
2,650 GBP
London
This is a one-week training course on mediation offered by London Corporate Training. The course helps delegates in evaluating strategies for...
Mediation
London Corporate Training Ltd
1 week
Worldwide
This is a in-house training course on mediation offered by London Corporate Training. The course helps delegates in evaluating strategies for...
Mediation for Managers
MPW Learning
2 days
Nationwide
This two-day Mediation training course is designed to provide managers with the interpersonal skills required to deal with and manage...
Mediation Course
International Career Institute
         
(1)
31 weeks
998 GBP
Distance
The distance learning Mediation course covers the latest professional training updates necessary for successful conflict management, resolution and settlement within...
Handling Difficult People and Situations
FTI Consulting
Designed and delivered to suit your needs
Nationwide
This in-house course provides participants with a practical and insightful guide on how to manage difficult people and situations that...
Conflict and Intolerance in Europe
Open Study College
599 GBP
Distance
Understanding the Holocaust – Short Course Defining ‘The Holocaust’ and describing its key features Key historiographical debates Key ideological, political...
Managing Performance
Square Mile Leadership
         
(5)
450 GBP
London
This course focuses on the management skills required to bring out the best in their people. It looks at how...
The Vital Manager
3gHR
1 day
299 GBP
Berkshire
This 3gHR course places people in the centre of performance so they can improve resilience, and restore and build vitality...
Managing Difficult Situations on the Telephone
Cosensa Learning and Development
         
(1)
1 day
345 GBP
Multiple (8)
This one day Managing difficult situations on the telephone course is designed to help delegates reduce resistance and potential conflict...
The Productive Manager
3gHR
1 day
3,000 GBP
Distance
3gHR’s The Productive Manager programme examines how you can accomplish more, work smartly and increase personal effectiveness and productivity. This...
Managing Difficult Staffing Situations - In-house Training
PTP Training & Marketing Ltd
1 day
Nationwide
This Managing Difficult Staffing Situations Course helps delegates understand the importance of managing poor performance and helps give delegates the...
Performance Management Training
Corporate Coach Group
1 day
435 GBP
Multiple (5)
This course focuses on how to obtain the best possible performance from your team and particularly, how to improve the...
  • = Has a case study
  • = Has a video
  • = This course results in CPD hours
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The Transformational Power of Conflict Management

Conflict is often an inevitable aspect of workplace existence. Unfortunately, it can also be detrimental to a collaborative environment. To ease the tensions and negative impacts of conflict, it is highly recommended that organisations have a conflict management strategy in place. When effective, a comprehensive conflict management or resolution strategy has the power to handle grievances with elegance, transform obstacles into productive projects and prevent future situations.

 Due to the dual tendencies of workplace conflict, the result of conflict is highly dependent on the strategies and skills of those involved in its management. An effective leader is sensitive to burgeoning conflict, aware of its early indicators and quick to act. Combined with key skills and techniques, most situations can be minimised, resolved or avoided entirely.

Conflict Management and Resolution Skills

Conflict Management in is itself can be many things, including exhilarating, productive and rewarding. When addressed head-on, a conflict presents a valuable opportunity for team bonding, organisational improvement and personal growth as a leader, mediator and innovator. Many conflicts can be traced back to a core deficiency. Whether it be a lack of resources, poor communication or a clash of ideals or opinions, the identification of the cause of a conflict allows managers to address it once and for all, preventing future tensions.

 Conflicts occur within a complex environment and thus, they must be approached from a holistic perspective. An effective conflict manager is able to employ a variety of techniques grounded in communication, mediation, assertiveness and an understanding of human behaviours. Among key concepts are the following:

  • Listening as a skill
  • Uncovering hidden feelings and agendas
  • Empathy
  • Emotion vs. Objectivity
  • Thoughtful communication
  • Delivering difficult messages
  • Dealing with difficult behavior
  • Reinforcing and maintaining relationships
  • The best defence is a good offense

Conflict management courses

Formal training on conflict management and resolution provides delegates with the opportunity to learn and practice the principles of conflict management. Delegates will learn to address all types of tensions using a positive, methodological approach. Using simple methods to predict, influence and process conflicts, managers and leaders alike will become able to apply their skills to any situation.

As situations of conflict occur in actuality rather than in theory, training courses incorporate a large degree of simulation and hands-on exercises. Whatever your level of experience, delegates will learn to manage and diffuse situations by doing. This ensures preparedness for the workplace as well as provides delegates with confidence in their skills.

 Who will benefit from Conflict Management courses?

Conflict management courses are ideally suited to individuals in management or leadership position who are regularly called upon to deal with conflicts as they occur. However, anyone can benefit from these skills in managing their own interpersonal conflicts. On a large scale, leaders trained in conflict management can help address situations affecting an organisation, team or project. On a smaller, personal scale, conflict management skills can be applied to difficult conversation such as salary negotiations and development discussions. On all levels, the impacts of difficult people and behavior can be minimised with appropriate skills and tactics.