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Conflict Management Courses and Training

Conflict management, or conflict resolution, refers to the strategic management and diffusion of tensions in the workplace. Training courses in conflict management provide special skills in interpersonal communication, assertiveness and mediation, which are key to finding effective solutions to tough situations within an organisation.

Take charge of your workplace environment and browse training courses in conflict management and resolution below. Request information to get in touch with any of our qualified training providers.

Conflict Management
Aphis Training and Services
1 day
65 GBP
Oxford
Conflict in life is unavoidable in all forms of life. Often it can be difficult to deal with these conflicts,...
Conflict Management
Maguire Training
         
(1)
2 days
1,750 GBP
Nationwide
Delegates will learn how to understand conflict management and dealing with difficult situations as well as the main elements which...
Conflict Management
Impact Factory
         
(2)
1 day
450 GBP
London
This Conflict Management training programme is designed to provide participants with an overview of theories and practical exercises that can help them...
Conflict Management
Developing People International
1 day
1,375 GBP
Nationwide
The overall purpose of this Conflict Management workshop is to develop the skills and confidence of the participants to deal...
Managing Conflicts
CrossKnowledge UK
As Required
Distance
Conflicts occur naturally within any professional organisation. With this comprehensive e learning programme, you can prepare your employees to confidently...
Conflict Management Training
Corporate Coach Group
         
(24)
1 day
435 GBP
Multiple (6)
This one day training course in Conflict Management teaches participants how to handle conflict situations and difficult people. Conflicts within...
Conflict Management: How To Manage Conflict
Leading Edge Leadership
         
(15)
1.5 hours
750 GBP
Nationwide
In a busy working environment internal conflicts can be detrimental to your company morale and business results. With the stress...
Conflict Management
Falconbury Ltd
1 day
599 GBP
London
Conflict is an inevitable part of life. Whilst we may use our skills to avoid conflict there will be times,...
Conflict Management
Management Forum
1 day
599 GBP
London
Conflict is an inevitable part of life. Whilst we may use our skills to avoid conflict there will be times,...
The Art of Influence & Conflict Management
Thales Learning & Development
2 days
1,000 GBP
Crawley
This Art of Influence & Conflict Management Course is an experiential training experience designed to equip delegates with a set...
The Art of Negotiation and Conflict Management
BOC - Global Events & Training Group
2 weeks
5,290 GBP
London
This course provided by BOC is designed to give an understanding into the art of negotiation and conflict management. During...
Managing Conflict and Resolving Disputes
Activia Training
1 day
Nationwide
This one day workshop enables delegates to develop an understanding of, and a trust in, shared goals, and how to...
Managing Conflict - In-house Training
PTP Training & Marketing Ltd
1 day
Nationwide
The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to...
Managing Conflicts of Interest
CII - The Chartered Insurance Institute
         
(2)
0.5 days
170 GBP
London
This half day course gives delegates a clear understanding of what Managing Conflicts of Interest means for authorised firms and...
Assertiveness for Influencing & Managing Conflict
Thales Learning & Development
2 days
890 GBP
Crawley
This Assertiveness for Influencing & Managing Conflict course aims to give individuals the self confidence necessary to tackle a host...
Managing Conflict and Resolving Disputes
Activia Training
         
(2)
1 day
299 GBP
Manchester
This one day workshop enables delegates to develop an understanding of, and a trust in, shared goals, and how to...
Level 2 Award in Conflict Management
Seaton Rail Limited
2 days
64 GBP
Multiple (3)
The Level 2 Award in Conflict Management is a 2 Day training course by Seaton Rail.   This accredited qualification...
Emotional Intelligence and Conflict Management
Pinnacle Therapy
1 day
1,350 GBP
Nationwide
Enrol today in this  Emotional Intelligence and Conflict Management  training course, a one day in house programme from Pinnacle Therapy. Emotions...
Conflict Management for Senior Managers (ILM Endorsed)
Nicholas Hill Training Ltd
2 days
899 GBP
Multiple (6)
CONFLICT MANAGEMENT FOR SENIOR MANAGERS OVERVIEW Annihilate Team Conflict, To Reunite Your Combined Forces To solve your senior management problems, you...
Basic Conflict Management Skills for Managers and Leaders - RCP3 - In-house Training
PetroSkills
3 days
Worldwide
This course can be conducted on site at your location exclusively for your staff. This course is uniquely designed for...
Handling Conflict
Thirdwave Business Partnership
1 day
199 GBP
Nationwide
This conflict management training course explores the impact of conflict on the morale and effectiveness of others around those in...
Conflict Resolution
Hemsley Fraser
         
(1)
2 days
579 GBP
London
Attend this course to gain an understanding of the nature of conflict so you can recognise why and when conflict...
Conflict Resolution
Square Mile Leadership
         
(3)
1 day
450 GBP
London
Conflict is a difficult area to address and most people avoid it at all costs. The problem is that unresolved...
Managing Conflict
PTP Training & Marketing Ltd
         
(32)
1 day
450 GBP
Multiple (7)
The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to...
1 Day Conflict Resolution Training Courses - Resolve Workplace Conflict
Live And Learn Consultancy
         
(4)
1 day
Multiple (2)
All teams at some stage or another are required to deal with difficult people. Without successful mediation, staff disputes and...
Managing Workplace Conflicts
Accord Worldwide
4 days
2,185 USD
Worldwide
Workplace conflicts are unavoidable when a team grows big. Managers need to be equipped with skills of dealing effectively with...
Dealing with Stress and Conflicting Needs
Hemsley Fraser
         
(1)
1 day
569 GBP
London
Gain an understanding of what creates stress and devise a strategy for minimising stressful factors and you will have a...
Conflict Resolution
CP Training Consortium
1,685 GBP
London
The challenge in managing Conflicts is to differentiate between harmful conflicts and those that may be channelled to realise better...
Conflict Resolution – Thomas + Kilmann Types
Mobile Team Challenge
1-2 days
875 GBP
Nationwide
This in house training programme on conflict resolution is based on MTC's own conflict management resolution system and will help...
Resolving Conflict and Grievances
Vista Employer Services
1 day
325 GBP
Birmingham
Even the most effective working relationships have conflicts. It is the conflict management that turns it into something constructive for the...
Resolving Conflicts: Preventing and Addressing Conflicts in Petroleum Organizations - RCP - In House Training
PetroSkills
5 days
Worldwide
This course can be conducted on site at your location exclusively for your staff. This course is uniquely designed for...
Managing Conflict in the Workplace Level 3
Open Study College
339 GBP
Distance
Unit 1: Employing the correct staff (30 GLH) Employee engagement Leadership styles Cultures Induction process Motivation theory Processes that suit...
Certificate in Handling Conflict
Ed-Next
12 months
180 GBP
Distance
This is a generic course designed to help you deal effectively with difficult situations you might find yourself in within...
Handling Conflict and Difficult Conversations
The Matchett Group
1 day
Nationwide
During the course delegates will go through the stages in the evolution of conflict, why it arises and what can be...
Conflict Resolution Skills For Difficult Situations
PEICE
         
(5)
2 days
1,196 GBP
Multiple (2)
This two day course will provide participants with a framework for resolving conflict more effectively by understanding what conflict really...
1 day Handling Conflict at Work course (You'll be happy or we won't invoice you)
Training Works
         
(1)
1 day
500 GBP
Nationwide
This cost effective, enjoyable, interactive program allows you to choose the most important modules for your managers. The delegates will undertake...
Conflict Resolution
STL
1 day
Nationwide
Courses never cancelled. Last minute rescheduling. 24 month delegate support forum. And more... While there are many reasons to engage...
Controlling Emotions and Conflicts
The Royal Institution of Chartered Surveyors
3 hours
75 GBP
Distance
The Controlling Emotions and Conflict e learning course explores the role of emotions in managing and dealing with conflict. The...
Conflict, Cooperation and Transformation
University of West England - UWE
12 weeks
Bristol
Work in teams? Managing change? Dealing with frontline interactions? Health professionals? This new Masters level module is for all those...
Resolving Conflicts: Building Winning Partnerships
Zoe Talent Solutions
10 days
3,750 USD
Multiple (5)
Conflicts are one of those 'not so pleasant' workplace realities. Despite our best intentions we don't always meet an amicable...
Mediation for Managers
MPW Learning
2 days
Nationwide
This two day Mediation training course is designed to provide managers with the interpersonal skills required to deal with and...
Mediation
London Corporate Training Ltd
1 week
2,650 GBP
London
This is a one week training course on mediation offered by London Corporate Training. The course helps delegates in evaluating strategies...
Strategic Contract Management - up to Award
CP Training Consortium
5 days
2,549 GBP
London
Enact an understandable and enduring framework based on 7 Critical Success Factors. Set up and execute contracts and to manage...
Executives ADR Course
Chartered Institute of Arbitrators
2 months
1,500 GBP
London
In the Executives ADR course offered by the Chartered Institute of Arbitrators, participants will be introduced to a variety of...
Mediation Course
International Career Institute
         
(1)
31 weeks
998 GBP
Distance
The distance learning Mediation course covers the latest professional training updates necessary for successful conflict management, resolution and settlement within...
Conflict and Intolerance in Europe
Open Study College
599 GBP
Distance
Understanding the Holocaust – Short Course Defining ‘The Holocaust’ and describing its key features Key historiographical debates Key ideological, political...
Managing Performance
Square Mile Leadership
         
(5)
450 GBP
London
This course focuses on the management skills required to bring out the best in their people. It looks at how...
Managing Difficult Staffing Situations - In-house Training
PTP Training & Marketing Ltd
1 day
Nationwide
This Managing Difficult Staffing Situations Course helps delegates understand the importance of managing poor performance and helps give delegates the...
Performance Management Training
Corporate Coach Group
1 day
435 GBP
Multiple (5)
This course focuses on how to obtain the best possible performance from your team and particularly, how to improve the...
The Vital Manager
3gHR
1 day
299 GBP
Berkshire
This 3gHR course places people in the centre of performance so they can improve resilience, and restore and build vitality...
  • = Has a case study
  • = Has a video
  • = This course results in CPD hours
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The Transformational Power of Conflict Management

Training courses in conflict managementConflict is often an inevitable aspect of workplace existence. Unfortunately, it can also be detrimental to a collaborative environment. To ease the tensions and negative impacts of conflict, it is highly recommended that organisations have a conflict management strategy in place. When effective, a comprehensive conflict management or resolution strategy has the power to handle grievances with elegance, transform obstacles into productive projects and prevent future situations.

 Due to the dual tendencies of workplace conflict, the result of conflict is highly dependent on the strategies and skills of those involved in its management. An effective leader is sensitive to burgeoning conflict, aware of its early indicators and quick to act. Combined with key skills and techniques, most situations can be minimised, resolved or avoided entirely.

Conflict Management and Resolution Skills

Conflict Management in is itself can be many things, including exhilarating, productive and rewarding. When addressed head-on, a conflict presents a valuable opportunity for team bonding, organisational improvement and personal growth as a leader, mediator and innovator. Many conflicts can be traced back to a core deficiency. Whether it be a lack of resources, poor communication or a clash of ideals or opinions, the identification of the cause of a conflict allows managers to address it once and for all, preventing future tensions.

 Conflicts occur within a complex environment and thus, they must be approached from a holistic perspective. An effective conflict manager is able to employ a variety of techniques grounded in communication, mediation, assertiveness and an understanding of human behaviours. Among key concepts are the following:

  • Listening as a skillTraining courses in conflict resolution
  • Uncovering hidden feelings and agendas
  • Empathy
  • Emotion vs. Objectivity
  • Thoughtful communication
  • Delivering difficult messages
  • Dealing with difficult behavior
  • Reinforcing and maintaining relationships
  • The best defence is a good offense

 Training and courses in conflict management

Formal training on conflict management and resolution provides delegates with the opportunity to learn and practice the principles of conflict management. Delegates will learn to address all types of tensions using a positive, methodological approach. Using simple methods to predict, influence and process conflicts, managers and leaders alike will become able to apply their skills to any situation.

As situations of conflict occur in actuality rather than in theory, training courses incorporate a large degree of simulation and hands-on exercises. Whatever your level of experience, delegates will learn to manage and diffuse situations by doing. This ensures preparedness for the workplace as well as provides delegates with confidence in their skills.

 Who will benefit from Conflict Management skills training courses?

Courses in conflict management and resolution are ideally suited to individuals in management or leadership position who are regularly called upon to deal with conflicts as they occur. However, anyone can benefit from these skills in managing their own interpersonal conflicts. On a large scale, leaders trained in conflict management can help address situations affecting an organisation, team or project. On a smaller, personal scale, conflict management skills can be applied to difficult conversation such as salary negotiations and development discussions. On all levels, the impacts of difficult people and behavior can be minimised with appropriate skills and tactics.