Conflict Management Courses and Training

Conflict management, or conflict resolution, refers to the strategic management and diffusion of tensions in the workplace. Training courses in conflict management provide special skills in interpersonal communication, assertiveness and mediation, which are key to finding effective solutions to tough situations within an organisation.

Take charge of your workplace environment and browse training courses in conflict management and resolution below. Request information to get in touch with any of our qualified training providers.

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Displaying 1-50 of 122 results
Accelerated Route to Fellowship - Construction Adjudication
Chartered Institute of Arbitrators
2 days
1,550 GBP
London
This two day course in construction adjudication, delivered by the Chartered Institute of Arbitrators, is designed as an fast track route towards CIArb...
Accelerated Route to Fellowship - International Arbitration
Chartered Institute of Arbitrators
2 days
1,860 GBP
London
Accelerated Route to Fellowship International Arbitration The course in International Arbitration, delivered by the Chartered Institute of Arbitrators, is designed...
Accelerated Route to Membership - Domestic Arbitration
Chartered Institute of Arbitrators
2 days
1,320 GBP
London
Accelerated Route to Membership Domestic Arbitration This course in International Arbitration delivered by the Chartered Institute of Arbitrators was designed...
Accelerated Route to Membership - International Arbitration
Chartered Institute of Arbitrators
2 days
1,100 GBP
London
Accelerated Route to Membership International Arbitration This course in International Arbitration delivered by the Chartered Institute of Arbitrators is designed...
Adjudication Masterclass
The Royal Institution of Chartered Surveyors
1 day
220 GBP
Coventry
Develop your practical adjudication skills and manage the adjudication process with confidence. This one day, interactive course covers a number...
Advanced Alternative Dispute Resolution and Mediation
London Corporate Training Ltd
2 weeks
3,950 GBP
London
This is a 2 week long advanced course on Dispute Resolution and Mediation. The course will help participants in distinguishing...
Arbitration Masterclass
The Royal Institution of Chartered Surveyors
1 day
220 GBP
London
This one day CPD event will give Support and guidance on the application of the Arbitration Act 1996 for practising...
Assertiveness - Developing Personal Effectiveness
Thales Learning & Development
1 day
460 GBP
Crawley
Interactions between individuals are often unsuccessful when one or the other party is either too submissive or too aggressive. As...
Assertiveness for Influencing & Managing Conflict
Thales Learning & Development
2 days
890 GBP
Crawley
This Assertiveness for Influencing & Managing Conflict course aims to give individuals the self confidence necessary to tackle a host...
Assertiveness Skills
MLP Training
         
(13)
1 day
375 GBP
Manchester
Assertiveness is a life skill that can be learnt and can benefit every area of one's life. In an organisation,...
Bite-size Management Development
3gHR
2 hours
299 GBP
Berkshire
3gHR have always believed in the power of short training interventions with high energy, high impact learning. Historically 3gHR were...
Circle Management Development Programme
3gHR
1 day
299 GBP
Berkshire
This track looks at the role of a leader in an organisation from a strategic perspective. The focus ranges from...
Coaching for Results
3gHR
1 day
299 GBP
Berkshire
3gHR’s Coaching For Results programme recognises the key role Managers have in the current development of others, and how they...
Communication Intelligence Masterclass
Action and Theory Ltd
         
(1)
1 day
495 GBP
Multiple (2)
This one day Communication Intelligence Masterclass teaches participants how to communicate effectively and intelligently, which is a true art form...
Conflict, Cooperation and Transformation
University of West England - UWE
12 weeks
Bristol
Work in teams? Managing change? Dealing with frontline interactions? Health professionals? This new Masters level module is for all those...
Conflict Management
Aphis Training and Services
1 day
65 GBP
Oxford
Conflict in life is unavoidable in all forms of life. Often it can be difficult to deal with these conflicts,...
Conflict Management
Falconbury Ltd
1 day
599 GBP
London
Conflict is an inevitable part of life. Whilst we may use our skills to avoid conflict there will be times,...
Conflict Management
Impact Factory
         
(2)
1 day
450 GBP
London
This Conflict Management training programme is designed to provide participants with an overview of theories and practical exercises that can help them...
Conflict Management
Management Forum
1 day
599 GBP
London
Conflict is an inevitable part of life. Whilst we may use our skills to avoid conflict there will be times,...
Conflict Management for Senior Managers (ILM Endorsed)
Nicholas Hill Training Ltd
2 days
899 GBP
Multiple (6)
CONFLICT MANAGEMENT FOR SENIOR MANAGERS OVERVIEW Annihilate Team Conflict, To Reunite Your Combined Forces To solve your senior management problems, you...
Conflict Management Training
Corporate Coach Group
         
(24)
1 day
435 GBP
Multiple (6)
This one day training course in Conflict Management teaches participants how to handle conflict situations and difficult people. Conflicts within...
Conflict Resolution
CP Training Consortium
1,685 GBP
London
The challenge in managing Conflicts is to differentiate between harmful conflicts and those that may be channelled to realise better...
Conflict Resolution
Hemsley Fraser
         
(1)
2 days
579 GBP
London
Attend this course to gain an understanding of the nature of conflict so you can recognise why and when conflict...
Conflict Resolution
Reed Learning
1 day
475 GBP
London
This Conflict Management course is designed to help individuals and organisations overcome the obstacles that often make conflict have negative...
Conflict Resolution Skills For Difficult Situations
PEICE
         
(5)
2 days
1,995 CAD
Multiple (2)
This two day course will provide participants with a framework for resolving conflict more effectively by understanding what conflict really...
Dealing Effectively with Difficult People
GBC Learning & Development
         
(2)
1 day
325 GBP
Multiple (2)
This Dealing Effectively with Difficult People course has been developed to assist course delegates wanting to build confidence and skills...
Dealing With Difficult People
Falconbury Ltd
1 day
599 GBP
London
This one day seminar, run by our sister company Management Forum , is designed to help you deal with the...
Dealing with Stress and Conflicting Needs
Hemsley Fraser
         
(1)
1 day
569 GBP
London
Gain an understanding of what creates stress and devise a strategy for minimising stressful factors and you will have a...
Driving Change
3gHR
1 day
3,000 GBP
Berkshire
3gHR’s Driving Change programme explores the value of creativity that change brings and the role Managers play in promoting a...
Effective Interpersonal Skills
GBC Learning & Development
         
(4)
1 day
325 GBP
Multiple (2)
This Effective Interpersonal Skills course has been developed to assist participants in building up their people skills and study how...
Emotional Intelligence Masterclass
Action and Theory Ltd
         
(2)
1 day
495 GBP
Multiple (2)
This Emotional Intelligence (EI) Masterclass covers a topic that is relevant to all professionals, whether they are working in collaboration with...
Expert Witness Training
The Royal Institution of Chartered Surveyors
4 days
2,000 GBP
Multiple (3)
Expert Witness Training This training will equip experts with the knowledge, practical skills and confidence to prepare for and conduct...
Future Leaders
3gHR
1 day
299 GBP
Berkshire
3gHR’s Future Leaders programme explores the transition from managing others to managing managers and the business. It provides insight and...
Handling Difficult People Training
Corporate Coach Group
1 day
435 GBP
Multiple (5)
This course focuses on how to deal with individual who are difficult to handle at work. Knowing what to say...
Introduction to Alternative Dispute Resolution - ADR
Chartered Institute of Arbitrators
1 day
480 GBP
London
Introduction to Alternative Dispute Resolution ADR This ADR training course delivered by expert practitioners at the Chartered Institute of Arbitrators...
Introduction to Construction Adjudication
Chartered Institute of Arbitrators
1 day
480 GBP
London
Introduction to Construction Adjudication  Chartered Institute of Arbitrators This comprehensive one day training course introduces the principles of Construction Adjudication....
Introduction to Domestic Arbitration
Chartered Institute of Arbitrators
1 day
480 GBP
London
Introduction to Domestic Arbitration  Chartered Institute of Arbitrators The goal of this one day training course delivered by the Chartered...
Introduction to International Arbitration
Chartered Institute of Arbitrators
1 day
480 GBP
London
Introduction to International Arbitration  Chartered Institute of Arbitrators The goal of this one day training course delivered by the Chartered...
Introduction to Mediation
Chartered Institute of Arbitrators
1 day
480 GBP
London
This intensive one day training course introduces the principles of Mediation. The training delivered by expert practitioners at the Chartered...
Level 2 Award in Conflict Management
Seaton Rail Limited
2 days
64 GBP
Multiple (3)
The Level 2 Award in Conflict Management is a 2 Day training course by Seaton Rail.   This accredited qualification...
Managing Conflict
PTP Training & Marketing Ltd
         
(32)
1 day
450 GBP
Multiple (7)
The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to...
Managing Conflict and Resolving Disputes
Activia Training
         
(2)
1 day
299 GBP
Manchester
This one day workshop enables delegates to develop an understanding of, and a trust in, shared goals, and how to...
Managing Conflicts of Interest
CII - The Chartered Insurance Institute
         
(2)
0.5 days
170 GBP
London
This half day course gives delegates a clear understanding of what Managing Conflicts of Interest means for authorised firms and...
Managing Difficult And Demanding Customers
Reed Learning
         
(1)
1 day
475 GBP
London
This Managing Difficult and Demanding Customers course is designed to give any professional in a customer facing role the skills...
Managing Difficult Staffing Situations
PTP Training & Marketing Ltd
         
(2)
1 day
450 GBP
Multiple (7)
This Managing Difficult Staffing Situations Course helps delegates understand the importance of managing poor performance and helps give delegates the...
Managing Disciplinary Situations
Vista Employer Services
1 day
325 GBP
Manchester
Vista Employer Services' Managing Disciplinary Situations course is a practical workshop that explores the steps to be taken when a...
Managing Workplace Investigations
Vista Employer Services
1 day
325 GBP
Multiple (2)
Vista Employer Services' Managing Workplace Investigations course consists of a one day workshop and provides you with the knowledge and...
Mediation
London Corporate Training Ltd
1 week
2,650 GBP
London
This is a one week training course on mediation offered by London Corporate Training. The course helps delegates in evaluating strategies...
Mindfulness in the Workplace
Pinnacle Therapy
1 day
450 GBP
Multiple (2)
Enrol today in this  Mindfulness in the Workplace  training course, a one day open programme from Pinnacle Therapy. Enhancing your mindfulness...
Myers Briggs Type Indicator - Understanding Preference
Target Training Associates
1 day
266 GBP
Multiple (2)
Knowing how to develop and maintain successful working relationships is one of the most valuable skills you can have in...
  • = Has a case study
  • = Has a video
  • = This course results in CPD hours
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The Transformational Power of Conflict Management

Training courses in conflict managementConflict is often an inevitable aspect of workplace existence. Unfortunately, it can also be detrimental to a collaborative environment. To ease the tensions and negative impacts of conflict, it is highly recommended that organisations have a conflict management strategy in place. When effective, a comprehensive conflict management or resolution strategy has the power to handle grievances with elegance, transform obstacles into productive projects and prevent future situations.

 Due to the dual tendencies of workplace conflict, the result of conflict is highly dependent on the strategies and skills of those involved in its management. An effective leader is sensitive to burgeoning conflict, aware of its early indicators and quick to act. Combined with key skills and techniques, most situations can be minimised, resolved or avoided entirely.

Conflict Management and Resolution Skills

Conflict Management in is itself can be many things, including exhilarating, productive and rewarding. When addressed head-on, a conflict presents a valuable opportunity for team bonding, organisational improvement and personal growth as a leader, mediator and innovator. Many conflicts can be traced back to a core deficiency. Whether it be a lack of resources, poor communication or a clash of ideals or opinions, the identification of the cause of a conflict allows managers to address it once and for all, preventing future tensions.

 Conflicts occur within a complex environment and thus, they must be approached from a holistic perspective. An effective conflict manager is able to employ a variety of techniques grounded in communication, mediation, assertiveness and an understanding of human behaviours. Among key concepts are the following:

  • Listening as a skillTraining courses in conflict resolution
  • Uncovering hidden feelings and agendas
  • Empathy
  • Emotion vs. Objectivity
  • Thoughtful communication
  • Delivering difficult messages
  • Dealing with difficult behavior
  • Reinforcing and maintaining relationships
  • The best defence is a good offense

 Training and courses in conflict management

Formal training on conflict management and resolution provides delegates with the opportunity to learn and practice the principles of conflict management. Delegates will learn to address all types of tensions using a positive, methodological approach. Using simple methods to predict, influence and process conflicts, managers and leaders alike will become able to apply their skills to any situation.

As situations of conflict occur in actuality rather than in theory, training courses incorporate a large degree of simulation and hands-on exercises. Whatever your level of experience, delegates will learn to manage and diffuse situations by doing. This ensures preparedness for the workplace as well as provides delegates with confidence in their skills.

 Who will benefit from Conflict Management skills training courses?

Courses in conflict management and resolution are ideally suited to individuals in management or leadership position who are regularly called upon to deal with conflicts as they occur. However, anyone can benefit from these skills in managing their own interpersonal conflicts. On a large scale, leaders trained in conflict management can help address situations affecting an organisation, team or project. On a smaller, personal scale, conflict management skills can be applied to difficult conversation such as salary negotiations and development discussions. On all levels, the impacts of difficult people and behavior can be minimised with appropriate skills and tactics.