Professional Training

The Art of Negotiation and Conflict Management

1 week
Next course start
5 August, 2024 (+2 start dates)
Course delivery
1 week
Next course start
5 August, 2024 (+2 start dates)
Course delivery
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The Art of Negotiation and Conflict Management

The Art of Negotiation and Conflict Management

This very stimulating and practical two weeks training course: The Art of Negotiation and Conflict Management, introduces the skills required for taking part in successful negotiations and raises participants' understanding of the background to conflict and the contribution they can make to either calming or escalating the confrontation.

Upcoming start dates

Choose between 2 start dates

5 August, 2024

  • Classroom
  • London

21 October, 2024

  • Classroom
  • London

Suitability - Who should attend?

Who should attend

This course is for managers, executives, team leaders, supervisors and anyone, whether in a sales, purchasing or management role who needs to negotiate with others in order to achieve results.

Outcome / Qualification etc.

By the end of the course, participants will be able to:

  • Understand the fundamentals of effective negotiation
  • Choose the correct negotiation strategy and style
  • Effectively apply the chosen strategy and style
  • Negotiate with greater confidence
  • Identify Key Triggers that can cause conflict
  • Learn how to de-escalate aggressive people
  • Learn how to diffuse volatile situations
  • Proven step by step techniques for dealing with difficult circumstances
  • A blueprint for dealing with potentially violent scenarios
  • Recognise different stages of conflict escalation
  • Recognise the signs of conflict and aggression
  • Maintain composure when responding to conflict and aggression
  • Use skills to manage their words, phrases and body language

Training Course Content

Introduction and Types of Negotiators

  • What is inegotiation?
  • When is negotiation a good idea?
  • The four elements of an effective negotiation: nterests, Options, Criteria for Fairness, Commitment
  • Soft and Hard Negotiators
  • Negotiating Styles
  • Review of Individual Negotiating Styles

Negotiation Essentials and Personal Action Plan

  • Preparation for Negotiation
  • Gathering Information
  • Knowing Yourself
  • Best Alternative (BATNA)
  • Walking Away Point (WAP)
  • Challenges of Negotiating

The sources of conflict in the organisation

  • Triggers to aggressive behaviour
  • Understanding customers' needs when they are angry
  • Stages of conflict escalation
  • How our safety can be compromised

Managing conflict

  • Structuring and controlling the conversation
  • Listening and calming the situation
  • Acknowledging difficulties and customer emotions
  • Managing unpredictability (drugs, alcohol, mental illness, etc.)
  • Saying 'No' effectively
  • Handling abusive behaviour
  • Solving the problem


Course Price: £5590 excl. VAT

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BOC - Global Events & Training Group
20-22 Wenlock Road
N1 7GU London

BOC - Global Events & Training Group

BOC Global Events & Training Group is a professional global event organiser and corporate training provider, dedicated to help organisations to create new market space or a “blue ocean”, thereby making the competition irrelevant. Based in London, BOC has delivered...

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