Course description
Knowledge is the key to prevention!
Our course will introduce you to different types of conflict including intrapersonal, interpersonal. and intergroup conflict.
You will learn the different causes of conflict and study the effects of negative outcomes which include stress and anxiety.
The course will teach you different conflict management techniques such as changing organizational structures. creating a common ‘enemy’, and changing team members.
You will also look into conflict management styles such as avoidance, collaboration. and compromise.
Next, the course will introduce you to BATNA which stands for Best Alternative to a Negotiated Agreement.
Upcoming start dates
Suitability - Who should attend?
Who the Course is for
This course is for participant whom need to learn the skills and responsibilities of conflict management and negotiation to work in all industries and any work environment.
Outcome / Qualification etc.
By taking this course, you’ll be able to:
- Understand your own responsibilities for conflict control and management.
- Identify and report on potential conflict areas within your workplace.
- Assess conflict potentials
- Create a harmonious workplace
Training Course Content
What are the causes and outcomes of conflicts
- Understanding conflict
- Types of conflict
- Conflict, is it good or bad?
- Potential Root Causes
- Communication Problems
- Conflict Management refers to resolving disagreements effectively
- Conflict-Handling Styles
- Which Style is Best?
- Why Human Relations?
- Managing Negotiations
- Five stages of negotiation
- Concessions
- Managing Negotiations
- Alternative Dispute Resolution
- Ethics and Negotiations
- The key points and review
Course delivery details
The average time needed to complete the course is 4 hours and the minimum pass mark for the exam is 70% and is valid for 2 years.
- Minimal disruption to the working day – the course takes only half a day
- Designed for anyone, in any sector, worldwide
- Provides the knowledge and tools required to identify roles and responsibilities in conflict management.
- High-impact programme
- Efficient and effective learning – conflict management and negotiation topics are covered in a single, self-contained course.
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Safetyman Academy
Our talented and experienced team are dedicated to ensuring we provide an amazing and rewarding experience for our students, providing you with one of the world’s best learning platforms for education and skills training. We are a driven enterprise dedicated...