Professional Training
4.8 (32 Reviews)

Managing Conflict

PTP Training & Marketing Ltd, In London (+7 locations)
1 day
1 day
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Course description

Managing Conflict

The managing conflict course will benefit individuals, teams and the organisation by providing participants with the understanding and ability to manage conflict in the workplace. Using a variety of training methods including short lectures, exercises and role-plays; this seminar is designed to be highly informative, interactive and relevant to the every-day working situation.

This management development training course is available throughout the UK.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • Understand why conflict is inevitable
  • Realise that not all conflict is negative
  • Learn their own preference for coping with conflict
  • Be able to distinguish between aggression, assertion and submission
  • Know how to manage conflict with both internal and external customers
  • Have developed the skill to handle a variety of everyday confrontational situations

Training Course Content

  • 09:30 - 09:45 Coffee & Course Objectives
  • 09:45 - 10:15 An Introduction to Conflict
  • 10:15 - 10:30 Sources of Conflict
  • 10:30 - 11:00 Myths and Truths about Conflict
  • 11:00 - 11:45 If Conflict is Inevitable What Are the Options?
  • 11:45 - 11:50 Developing our Repertoire of Techniques
  • 11:50 - 12:30 Assertiveness
  • 12:30 - 13:00 Questioning and Listening skills
  • 13.00 - 13:45 Lunch
  • 13:45 - 14:15 Handling Difficult Situations
  • 14:15 - 14:30 A Model for Resolving Conflict
  • 14:30 - 16:30 Practising Conflict Handling Skills Through Role Plays
  • 16:30 Summary & Action Plans Agreed

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Average rating 4.8

Based on 32 reviews.
Reviews are published according to our review policy.
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Colin Bryn Hughes, Waverley Excursions Ltd
26 Dec 2015

Excellent presentation.

Lena Hall, Heriot Watt University
19 Dec 2015

Fantastic presentation - Well done, Tracey!

Oliver Brinkman, Glasswork Hounsell
13 Dec 2015

Very good trainer.


Fee includes all course materials, Participant packs, certification and lunch

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PTP Training & Marketing Ltd
PTP House
102 Brook Street
LE12 6TU Wymeswold Leicestershire

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...

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