Course description
Managing Difficult Staffing Situations
This Managing Difficult Staffing Situations Course helps participants understand the importance of managing poor performance and helps give participants the confidence to manage day-to-day poor performance and behavioural problems within their team.
This management development training course is available throughout the UK.
CPD Value 5.5 Hours
Outcome / Qualification etc.
- Identify the different types of poor performance and behavioural problems.
- Understand the importance of managing poor performance and behavioural problems within the team.
- Understand and develop confidence in the skills required to manage poor performance and behavioural problems effectively.
- Practice poor performance management skills and develop an Action Plan.
Training Course Content
- 09:30 - 10:00 Coffee, Introductions and Course Objectives
- 10:00 - 10:30 Identifying Poor Performance - Current Issues
- 10:30 - 11:15 The Importance of Managing Poor Performance
- 11:15 - 11:30 Barriers to Managing Poor Performance
- 11:30 - 11:45 Skills for Managing Poor Performance
- 11:45 - 12:15 Communication-Questioning Skills
- 12:15 - 13:00 Communication-Active Listening Skills
- 13:00 - 14:00 Lunch
- 14:00 - 14:30 Delivering Feedback and Difficult Messages
- 14:30 - 15:15 Successfully Setting Objective to Improve Performance
- 15:15 - 16:30 Case Study/Practical
- 16:30 Summary and Action Plans Agreed
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Reviews
Average rating 5
Thoroughly enjoyed the day, good to have a hand made approach.
Expenses
Fee includes all course materials, Participant packs, certification and lunch
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PTP: Practical Training for Professionals - leading provider of sales and management training in the UK
PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...
Very enjoyable and informative course