Professional Training
5.0 (2 Reviews)

Managing Difficult Staffing Situations

PTP Training & Marketing Ltd, Online (+7 locations)
1 day
1 day
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Course description

Managing Difficult Staffing Situations

This Managing Difficult Staffing Situations Course helps participants understand the importance of managing poor performance and helps give participants the confidence to manage day-to-day poor performance and behavioural problems within their team.

This management development training course is available throughout the UK.

CPD Value 5.5 Hours

Outcome / Qualification etc.

  • Identify the different types of poor performance and behavioural problems.
  • Understand the importance of managing poor performance and behavioural problems within the team.
  • Understand and develop confidence in the skills required to manage poor performance and behavioural problems effectively.
  • Practice poor performance management skills and develop an Action Plan.

Training Course Content

  • 09:30 - 10:00 Coffee, Introductions and Course Objectives
  • 10:00 - 10:30 Identifying Poor Performance - Current Issues
  • 10:30 - 11:15 The Importance of Managing Poor Performance
  • 11:15 - 11:30 Barriers to Managing Poor Performance
  • 11:30 - 11:45 Skills for Managing Poor Performance
  • 11:45 - 12:15 Communication-Questioning Skills
  • 12:15 - 13:00 Communication-Active Listening Skills
  • 13:00 - 14:00 Lunch
  • 14:00 - 14:30 Delivering Feedback and Difficult Messages
  • 14:30 - 15:15 Successfully Setting Objective to Improve Performance
  • 15:15 - 16:30 Case Study/Practical
  • 16:30 Summary and Action Plans Agreed

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Average rating 5

Based on 2 reviews.
Reviews are published according to our review policy.
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Sue Walduck, Citizens Advice Bureau
31 Aug 2015

Very enjoyable and informative course

Sallie Horner, Action for Children
31 Jul 2015

Thoroughly enjoyed the day, good to have a hand made approach.


Fee includes all course materials, Participant packs, certification and lunch

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PTP Training & Marketing Ltd
PTP House
102 Brook Street
LE12 6TU Wymeswold Leicestershire

PTP: Practical Training for Professionals - leading provider of sales and management training in the UK

PTP - Practical Training for Professionals, have been delivering practical, hands-on training courses to professionals in the UK since 1991. PTP provide training course in several formats: in-house training, on a 1-2-1 basis or as public courses in more venues...

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