Professional Training
5.0 (2 Reviews)

Handling Difficult People Training • 1 Day Course

Corporate Coach Group, In Birmingham (+9 locations)
Length
1 day
Price
350 - 475 GBP excl. VAT
Next course start
12 August, 2024 (+36 start dates)
Course delivery
Classroom, Virtual Classroom
Length
1 day
Price
350 - 475 GBP excl. VAT
Next course start
12 August, 2024 (+36 start dates)
Course delivery
Classroom, Virtual Classroom
Leave your details so the provider can get in touch

Course description

Handling Difficult People Training • 1 Day Course in London, Exeter, Leeds, Birmingham, Cheltenham, Manchester, Southampton, Swansea

Discover how to skilfully handle difficult individuals who may present challenges with their argumentative nature or awkward behaviour. The art of clear communication, combined with rational and positive approaches, is essential in effectively dealing with such individuals.

On this one-day Handling Difficult People Training course, we delve into the complexities of managing those who consistently display inappropriate behaviour. This course equips you with the tools to strike a balance between assertiveness and ineffectiveness when confronted with difficult people.

Over the course of a day, you will gain empowering insights on how to address even the most problematic individuals in a professional manner, employing clarity, rationality, and positivity. The focus lies in understanding the significance of proper communication and setting goals and standards. By exploring various techniques for handling difficult situations, you will master the skilful "wrong box/right box" approach.

Join us in this transformative course and enhance your ability to navigate challenging encounters with confidence and proficiency.

Corporate Coach Training is CPD accredited.

Upcoming start dates

Choose between 36 start dates

12 August, 2024

  • Classroom
  • City of London
  • English

19 August, 2024

  • Classroom
  • Manchester
  • English

22 August, 2024

  • Classroom
  • Exeter
  • English

11 September, 2024

  • Classroom
  • Birmingham
  • English

17 September, 2024

  • Classroom
  • City of London
  • English

17 September, 2024

  • Classroom
  • Swansea
  • English

23 September, 2024

  • Classroom
  • Exeter
  • English

23 September, 2024

  • Classroom
  • Manchester
  • English

30 September, 2024

  • Classroom
  • Cheltenham
  • English

30 September, 2024

  • Classroom
  • Southampton
  • English

2 October, 2024

  • Classroom
  • Leeds
  • English

14 October, 2024

  • Classroom
  • City of London
  • English

22 October, 2024

  • Classroom
  • Birmingham
  • English

7 November, 2024

  • Classroom
  • Manchester
  • English

13 November, 2024

  • Classroom
  • City of London
  • English

18 November, 2024

  • Classroom
  • Exeter
  • English

25 November, 2024

  • Classroom
  • Cheltenham
  • English

4 December, 2024

  • Classroom
  • Birmingham
  • English

4 December, 2024

  • Classroom
  • Swansea
  • English

9 December, 2024

  • Classroom
  • City of London
  • English

16 December, 2024

  • Classroom
  • Leeds
  • English

16 December, 2024

  • Classroom
  • Manchester
  • English

21 January, 2025

  • Classroom
  • Birmingham
  • English

22 January, 2025

  • Classroom
  • London
  • English

28 January, 2025

  • Virtual Classroom
  • Online
  • English

29 January, 2025

  • Classroom
  • Cheltenham
  • English

3 February, 2025

  • Classroom
  • Exeter
  • English

17 February, 2025

  • Classroom
  • Manchester
  • English

18 February, 2025

  • Classroom
  • London
  • English

24 February, 2025

  • Virtual Classroom
  • Online
  • English

26 February, 2025

  • Classroom
  • Leeds
  • English

12 March, 2025

  • Classroom
  • Exeter
  • English

17 March, 2025

  • Classroom
  • Birmingham
  • English

18 March, 2025

  • Classroom
  • London
  • English

26 March, 2025

  • Classroom
  • Cheltenham
  • English

26 March, 2025

  • Virtual Classroom
  • Online
  • English

Suitability - Who should attend?

This Handling Difficult People course is specifically designed for individuals who encounter challenging interactions with others in their professional or personal lives. If you find yourself dealing with individuals who exhibit rude, aggressive, lazy, or disruptive behaviour, whether they are customers, colleagues, or members of the public, then this course is tailored to address your needs.

Whether you lack the confidence or skills to effectively manage such situations, this course provides essential tools and strategies. By attending, you will gain valuable insights into clear communication, rationality, and positivity, enabling you to handle difficult people with ease and professionalism.

Regardless of your background or profession, if you encounter challenging individuals and seek to navigate such encounters more adeptly, this course is a perfect fit for you. Join us to enhance your ability to handle difficult people skilfully and leave empowered to manage these interactions with greater confidence and proficiency.

Outcome / Qualification etc.

By the end of this Handling Difficult People course, you will achieve the following learning outcomes:

  • Effectively address individuals who engage in inappropriate behaviour or fail to adhere to the right course of action.
  • Develop emotional intelligence and self-regulation techniques to maintain composure and control in challenging situations.
  • Proactively address issues at their early stages to prevent them from escalating into more significant problems.
  • Gain insights into discerning when to find common ground through compromise and when to assert your position firmly.
  • Master the art of negotiation to seek constructive solutions rather than engaging in blame-oriented arguments.
  • Enhance your self-confidence and assertiveness skills, enabling you to approach difficult interactions with greater poise.
  • Utilise the power of positive feedback as an effective tool to influence and encourage behavioural change in others.

Delegates will receive a certificate of attendance.

This course qualifies for CPD 6 trainer-led hours, with additional 2-3 via post-course portal independent learning.

Training Course Content

  • Communication skills needed to deal with difficult people
  • Self-assessment of your communication style
  • Impression management
  • How to handle intellectually difficult people
  • Clarity of purpose
  • Goal setting
  • Develop your questioning skills
  • Clarify ambiguities
  • How to transform negative to positive
  • How to harness the power of positive suggestion
  • How to put your new skills into practice
  • Behaviour modification
  • Exploring difficult communication styles and learning which works
  • Using rational approach
  • The importance of self-concept
  • How to use objective language
  • How to script your message
  • Focus on the future
  • How to gain commitment
  • How to be assertive, not aggressive or passive
  • The use of body language and voice tones
  • The importance of finishing on a positive
  • Putting the material into practice.

Course delivery details

This one-day course is regularly held at various venues throughout the UK.

In-house training is also available both within the UK and internationally, either face-to-face or online. Please contact Corporate Coach Training for more information.

Why choose Corporate Coach Group

Founded in 1997

Practical Leadership and Management Training Courses

Thousands of happy previous delegates

Customer Outreach Award 2019

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We believe that it should be easy for you to find and compare training courses. 

Our Customer Outreach Award is presented to trusted providers who are excellent at responding to enquiries, making your search quicker, more efficient and easier, too.

Reviews

Average rating 5

Based on 2 reviews.
Reviews are published according to our review policy.
Write a review!
5/5
C. Umeh, Nigerian federal government agency
23 Dec 2018

I now understand that lack of appreciation is often the cause of conflict and that an efficient leader should seek to change the future behaviour. The trainers were very practic...

Show more
5/5
I. Crossan, County Council
04 Oct 2018

Really beneficial quick and simple methods to keep conflict-based conversations on tack. Helpful when trying to keep things factual and not getting emotional. Easy to remember.

Expenses

Course fees are inclusive of:

  • A full day's quality training by an experienced trainer
  • Refreshments and lunch 
  • Digital interactive workbook
  • Written personal action plan
  • Certificate of attendance
  • Access to additional training material after the course
  • Three months free telephone support to answer any on-going questions

Early booking discounts are available when you book three or more months in advance.

This course can also be delivered as in-house training at your business premises or as interactive online training, please contact Corporate Coach Training to discuss your requirements.

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Corporate Coach Group
Corporate Coach Group
86-90 Paul Street
EC2A 4NE London

Corporate Coach Training

Corporate Coach Training offer professional development training courses to improve your productivity and help you achieve your goals. Their training programmes have been developed and perfected over 25 years of successfully helping organisations of every size and type. Their courses are highly practical, relevant...

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