Course description
Dealing with Conflict and Difficult People
By attending this course you will discover how to:
- Develop a straightforward and productive management style
- Adapt your behaviour style to different situations
- Effectively handle negativity and aggression in others
- Improve the way you manage your workload
- Foster a spirit of co-operation and honesty
- Motivate your staff through positive feedback
- Give and receive negative feedback constructively
- Stand your ground when necessary without alienating others
- Strengthen your influencing and coaching skills
- Pacify difficult people
Training Course Content
You will acquire practical techniques which will enable you to neutralise aggressive behaviour – and avoid a build up of the resentment and negative attitudes which lead to reduced productivity.
Exercises bring the subject matter to life: Examining your negative spirals; Analysing why your current behaviour fails to deliver the results you want; Identifying your assertive influencing style; Developing strategies for handling difficult people
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