Course description
This course will help you to manage conflicts and achieve win-win situations. You will learn skills to turn arguments into discussion while not altogether avoiding confrontation in situations where it is essential to bring different perspectives and assert a certain viewpoint. The session will help you identify your dominant style in resolving conflicts and give an overview of different options in difficult situations. Participants will be able to practice communication techniques to improve relationships and learn how to communicate clearly and compassionately while resolving a conflict at the workplace.
Upcoming start dates
Suitability - Who should attend?
This course on conflict management is appropriate for anyone who is interested in learning more about conflict in the workplace, including employees, team leaders, managers, and HR professionals, as well as how to manage and resolve conflict in the event that it occurs.
Outcome / Qualification etc.
After completing this course, students will:
- Recognise the meaning of conflict and conflict resolution.
- Acknowledge the various forms of conflict as well as their common causes.
- Recognise who is vulnerable to conflict and the detrimental effects it can have on a work environment.
- Possess the ability to recognise conflict risks and conduct a conflict risk assessment.
- Understand the different tactics and approaches employed to stop conflicts from starting or growing in the workplace.
- Gain a comprehensive understanding of the different approaches to handling confrontations and continuous disputes
Training Course Content
Course Content:
- Introduction to Conflict
- Types of Conflict
- Preventing Conflict
- Resolving Conflict
- The Conflict Management Model
- Role Play Exercise
- Competetion, Compromise and Collaboration
- How to Minimise Conflict
- Action Planning
Course delivery details
Our flexible course delivery options cater to diverse client requirements, ensuring a tailored and impactful experience. Choose from:
- Instructor-Led Classroom Sessions: Engage in hands-on activities and group-paced learning for an immersive experience.
- Live Online Webinars: Access our fully online learning with guaranteed small groups, one-to-one coaching, and flexible study options.
- On-Demand Self-Study: Opt for our 'Light' and premium 'Turbo' options, allowing you to work at your own pace around commitments.
- Tailored In-House Training: Bring the course to your organization's doorstep, available both within the UK and internationally.
Whichever option you choose, our course is designed to provide you with the confidence, skills, and credibility to accelerate your career. Apply your learning directly in the workplace and expand your network in people management, HR, or Learning and Development.
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Crossroads Global Private Limited
Crossroads Global helps global organisations build intercultural intelligence, enhance team effectiveness, trust, and connections. We have designed and delivered bespoke solutions such as leadership programmes to leverage distance and diversity, training modules for productive remote working and cultural awareness workshops...