Professional Training
4.7 (16 Reviews)

Conflict Management and Resolution Course

STL, In London (+21 locations)
Length
1 day
Price
495 GBP excl. VAT
Next course start
10 September, 2024 (+47 start dates)
Course delivery
Classroom, Virtual Classroom
Length
1 day
Price
495 GBP excl. VAT
Next course start
10 September, 2024 (+47 start dates)
Course delivery
Classroom, Virtual Classroom
Leave your details so the provider can get in touch

Conflict Management and Resolution Course

STL courses


  • This course will benefit both you and your organisation by strengthening your ability to manage and better control workplace relationships. In this Conflict Management course you will learn to recognise different signs and stages of conflict, identify the key components present in angry confrontations and learn strategies to prevent the situation from escalating. You will also learn how to maintain your composure when responding to conflict.

What to expect

  • Courses never cancelled .
  • Restaurant lunch .
  • Last minute rescheduling .
  • 24 month delegate support forum .
  • Face-to-Face and Virtual Instructor led .
  • And more... .

Upcoming start dates

Choose between 47 start dates

10 September, 2024

  • Classroom
  • London
  • English

27 September, 2024

  • Virtual Classroom
  • Online
  • English

11 October, 2024

  • Classroom
  • London
  • English

4 November, 2024

  • Virtual Classroom
  • Online
  • English

13 November, 2024

  • Classroom
  • London
  • English

11 December, 2024

  • Virtual Classroom
  • Online
  • English

16 December, 2024

  • Classroom
  • London
  • English

16 January, 2025

  • Classroom
  • London
  • English

17 January, 2025

  • Virtual Classroom
  • Online
  • English

18 February, 2025

  • Classroom
  • London
  • English

24 February, 2025

  • Virtual Classroom
  • Online
  • English

24 March, 2025

  • Classroom
  • London
  • English

2 April, 2025

  • Virtual Classroom
  • Online
  • English

25 April, 2025

  • Classroom
  • London
  • English

9 May, 2025

  • Virtual Classroom
  • Online
  • English

28 May, 2025

  • Classroom
  • London
  • English

16 June, 2025

  • Virtual Classroom
  • Online
  • English

30 June, 2025

  • Classroom
  • London
  • English

23 July, 2025

  • Virtual Classroom
  • Online
  • English

1 August, 2025

  • Classroom
  • London
  • English

29 August, 2025

  • Virtual Classroom
  • Online
  • English

3 September, 2025

  • Classroom
  • London
  • English

6 October, 2025

  • Virtual Classroom
  • Online
  • English

7 October, 2025

  • Classroom
  • London
  • English

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  • Aberdeen
  • English

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  • Bedford
  • English

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  • Belfast
  • English

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  • Birmingham
  • English

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  • Bristol
  • English

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  • Burnley
  • English

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  • Cardiff
  • English

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  • Edinburgh
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  • Edinburgh
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  • Glasgow
  • English

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  • Leeds
  • English

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  • Leicester
  • English

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  • Liverpool
  • English

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  • London
  • English

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  • Manchester
  • English

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  • Classroom
  • Newport
  • English

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  • Nottingham
  • English

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  • Portsmouth
  • English

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  • Sheffield
  • English

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  • Southampton
  • English

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  • Sunderland
  • English

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  • Classroom
  • Wolverhampton
  • English

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  • Virtual Classroom
  • Online
  • English

Suitability - Who should attend?



This course is designed for professionals and managers who would like to learn how to identify and manage conflict situations in the workplace, and to improve relationships across the business. This course develops your understanding of what triggers anger patterns, the circumstances where conflict occurs, as well as the effective management of conflict within yourself and between individuals.

Training Course Content



Increase your Awareness of Conflict

• Why is conflict management becoming more prevalent?
• Identifying common sources and levels of conflict
• Looking at how adapting to behaviour can address conflict

Conflict and Triggers

• How to control your own emotions
• How to analyse the conflict and prepare to handle it
• Listing potential situations and how you can handle them
• Learning to emphasise what you agree on

Handling Conflict with Effective Communication

• Interpersonal skills essential for resolving conflict
• Avoiding a frame of reference
• Listening skills and asking focused questions
• Body language and its impact

Practical Tools for Managing Conflict

• Applying key approaches for conflict
• Achieving conflict resolution with a positive strategy
• Embodying a win/win strategy

Diffusing Conflict Before Escalation

• Handling and controlling aggressive behaviour
• Dealing with negative people
• Instant conflict handling remedies
• Gentle methods to highlight the consequences of escalation

Post Training Action Plan

• Develop an action plan to apply in your workplace
• Creating a plan for how you can avoid conflict with your team members

Expenses



List price £650, promotional rates available. STL are the only company to offer a dynamic pricing and availability model, updated live on our site, daily on this portal. Closed group training options available (at your offices, UK wide/International or our London Venues). Contact us below.

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Reviews by course attendees

Average rating 4.7

Based on 16 reviews.
Reviews are published according to our review policy.
Write a review!
5/5
Brenda
02 Sep 2022

Most useful topic: All of it

5/5
Michaela
01 Sep 2022

Most useful topic: Communication channels; win/win strategy; behaviour styles

4/5
John
01 Sep 2022

Most useful topic: Took box

STL
1 Northey Street, 2nd Floor, CA House
E14 8BT London

STL

Helping businesses improve performance with proven learning and development solutions. London-based with a global reach. STL seek to provide an unrivalled value and quality service, enabled by our strong working culture. Our 500+ courses deliver learning solutions across leadership and...

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